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Results for Rory Boland tag

May 2019

Collision course – Two in five car hire customers write off Goldcar

6 May 2019

Goldcar has come bottom of Which?’s annual car hire survey – with customers complaining about having their holidays ruined by pressure-selling, rude staff and shock charges. The Spanish firm has been rooted to the bottom of the rankings for five of the last six years – with two in five (38%) car hire customers saying […]

Press Release: best and worst car hire, Car hire, car hire satisfaction survey, Goldcar, Rory Boland

March 2019

Skylife far from the high life as Which? reveals UK’s worst airport lounges

23 March 2019

Southend’s Skylife Lounge has been ranked the lowest out of 21 pay-as-you-go airport lounges for the second consecutive year by Which? Travel. Which? inspectors found barely-there facilities, no runway view, no hot food or sparkling wine – earning the lounge just one star out of five. Undercover reviewers said the lounge had “stained carpets” which […]

Press Release: airport lounge, best and worst, Rory Boland

Con air – paying extra for seats a waste nine times out of 10, Which? reveals

12 March 2019

Passengers who pay extra to sit together when they fly are wasting their money in the vast majority of cases, a new Which? Travel investigation has found. The consumer champion analysed the experiences of 3,357 economy passengers and found that, out of those who refused to pay the extra fee to select a seat, almost […]

Press Release: allocated seating, British Airways, Plane, Rory Boland, Ryanair

Millions face European travel shock unless they urgently renew passports, Which? warns

7 March 2019

Holidaymakers face being prevented from travelling to Spain, Italy and other popular European destinations after a no-deal Brexit unless they renew their passports in the next two days, Which? is warning. In January, Which? revealed that around 3.5 million UK passports will not be accepted for travel to the Schengen zone – 26 European countries […]

Press Release: Brexit, Consumer, EU, Europe, government, no-deal, passport, passport advice, Rory Boland, Schengen zone, Travel, Travel advice

February 2019

“It’s never been more important for people to check they have some cover” Which? statement on instability in the travel industry

17 February 2019

Rory Boland, Which? Travel Editor, said: “Instability in the travel industry has seen several airlines collapse in the last 12 months – exposing thousands of people to the nightmare of having their trip cancelled at the last minute or struggling to get home from abroad. “That instability looks set to continue, potentially putting Easter and […]

Statement: Airlines, ATOL, Atol protection, Brexit, CAA, FlyBMI, Package holidays, Rory Boland, Travel disruption

December 2018

Airlines accused of breaking consumer law with rip-off ‘no show’ clauses

10 December 2018

Which? is warning airlines that they are at risk of breaking consumer law by imposing rip-off ‘no show’ clauses – which they can use to cash in when a passenger misses the first leg of their journey. The clauses – often buried deep in airline terms and conditions – mean passengers who miss an outbound […]

Press Release: Airlines, flights, no show, Rory Boland

October 2017

Atol neglected: Travel companies don’t know the basics on holiday protection

7 October 2017

In a fortnight that has seen the travel plans of hundreds of thousands of Monarch and Ryanair customers thrown into chaos, a Which? investigation reveals how knowledge of vital Atol protection is misunderstood at some travel companies including Thomas Cook, one of Britain’s best known agents. Posing as potential customers, Which? Travel made 80 calls […]

Press Release: ATOL, Package holidays, Rory Boland

February 2017

Hotel hygiene ratings leave food for thought

22 February 2017

An investigation by Which? Travel has found that more than 650 UK hotels have a poor food hygiene rating. Some top hotels, including several with four stars and others with two AA Rosettes, received a food hygiene rating of just one. In total, 652 UK hotels, B&Bs and guesthouses have poor food hygiene ratings, indicating […]

Press Release: B&Bs, food hygiene rating scheme, Food Standards Agency, four stars, guesthouses, hotel, hygiene, Rory Boland, Which? Travel

December 2016

Passenger ratings for airlines revealed

15 December 2016

A new survey of over 7,500 Which? members reveals this year’s best and worst performing short-haul and long-haul airlines, and shows passengers were underwhelmed with flag carrier British Airways’ customer experience. Turkish Airlines came top of the short-haul survey with five star ratings for food and drink as well as seat comfort, achieving a customer […]

Press Release: Airlines, Rory Boland, Travel, Which? Travel

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