Rory Boland, Which? Travel Editor, said: “Millions of customers were treated appallingly last year when airlines continued to operate flights during lockdown restrictions but refused to refund their passengers for flights they could not legally take – so it is right that the CMA is investigating two of the UK’s largest airlines for potentially breaching consumer law. “Customers should […]
Ryanair has made false claims over its record for paying out refunds for flights cancelled as a result of the coronavirus crisis, Which? research has revealed. The consumer champion found Ryanair’s claim that every passenger who booked with the airline has been refunded up to the end of July to be untrue – with some […]
Rory Boland, Which? Travel Editor, said: “While Ryanair has recently made some improvements, we still get more complaints about its handling of refunds than any other airline, including from a steady stream of passengers still struggling to get their money back. “Trust in travel has taken a battering during the pandemic and questionable claims about […]
Once self-proclaimed ‘the world’s favourite airline’, British Airways has this year found itself grounded alongside repeat offenders, Ryanair and American Airlines, as one of the nation’s worst airlines, according to the Which? Travel annual airline survey. Holidaymakers panned BA for the quality of its food and drink, the comfort of its seats and value for […]
Which? is warning consumers about the risk of misleading Black Friday travel deals after a series of special offers for last year’s event turned out to be exaggerated or non-existent. On Black Friday in 2018 (23 November), Which? Travel analysed promotions advertised by major airlines and holiday companies – before checking the prices again […]
Ryanair has been named the filthiest flight operator in the UK, with fewer than half of passengers rating the airline as good for cleanliness, according to a Which? Travel survey. In a survey of almost 8,000 passengers, the consumer champion found that on average eight in 10 (81%) passengers rated cleanliness positively across 42 airlines. […]
Punctuality in the skies has drastically deteriorated in the last five years – inflicting misery on millions of passengers and often leaving them out of pocket, according to a Which? analysis of almost 10 million flights. The consumer champion looked at Civil Aviation Authority data from 2014 to 2018 and found that eight of the […]
British Airways is the airline most likely to leave customers disappointed when they complain about problems with delays and cancellations, according to a Which? survey. As British holidaymakers brace for a summer of potential travel disruption with a series of strikes looming, the consumer champion collected details of more than 2,500 experiences from passengers who […]
Passengers who pay extra to sit together when they fly are wasting their money in the vast majority of cases, a new Which? Travel investigation has found. The consumer champion analysed the experiences of 3,357 economy passengers and found that, out of those who refused to pay the extra fee to select a seat, almost […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Ryanair’s response may get close to complying with the regulations, but it still smacks of a lingering reluctance to do the right thing by its customers. Its convoluted four-step rerouting policy means passengers face a potential minefield trying to get to their destination when […]