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Punctuality in the skies has drastically deteriorated in the last five years – inflicting misery on millions of passengers and often leaving them out of pocket, according to a Which? analysis of almost 10 million flights. The consumer champion looked at Civil Aviation Authority data from 2014 to 2018 and found that eight of the […]
British Airways is the airline most likely to leave customers disappointed when they complain about problems with delays and cancellations, according to a Which? survey. As British holidaymakers brace for a summer of potential travel disruption with a series of strikes looming, the consumer champion collected details of more than 2,500 experiences from passengers who […]
Passengers who pay extra to sit together when they fly are wasting their money in the vast majority of cases, a new Which? Travel investigation has found. The consumer champion analysed the experiences of 3,357 economy passengers and found that, out of those who refused to pay the extra fee to select a seat, almost […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Ryanair’s response may get close to complying with the regulations, but it still smacks of a lingering reluctance to do the right thing by its customers. Its convoluted four-step rerouting policy means passengers face a potential minefield trying to get to their destination when […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Ryanair is still flouting the law and failing to properly inform people of their rights, so it is good to see the regulator stepping in. “They must ensure their intervention forces Ryanair to immediately change its behaviour and comply with the law. This highlights […]