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From receiving duck paste instead of duct tape to sausage rolls in place of toilet roll, Which? reveals the weirdest substitutions received by shoppers and the supermarkets most likely to put a replacement in an order. In a recent survey, the consumer champion asked over 1,300 online supermarket shoppers whether they had received a substitution […]
Lidl and Waitrose have emerged as the top performers, while Iceland finished last, in Which? ‘s first supermarket sustainability rankings. In groundbreaking new research, the consumer champion gathered hundreds of pieces of data from annual reports and from supermarkets directly in order to compare their sustainability performance. While a huge range of factors can contribute […]
Aldi has been named the UK’s favourite in-store supermarket in Which?’s annual satisfaction survey, while Ocado slipped down the online grocery rankings after shoppers struggled to secure delivery slots during the coronavirus pandemic. The consumer champion surveyed more than 3,000 members of the public about their experience with supermarkets, asking customers to rate their shopping […]
Shoppers who regularly buy Persil laundry detergent, Andrex toilet paper and Kenco Millicano coffee could be overpaying by up to £3 per item as a new Which? investigation reveals the shocking price differences between supermarkets on popular products. The consumer champion analysed thousands of prices across six months at major UK supermarkets – Aldi, Asda, […]
Waitrose has been rated the best UK in-store supermarket again in Which?’s annual supermarket satisfaction survey. Waitrose scored a maximum five stars in almost every category – from ease of finding products and fast-moving queues, to friendly staff and the appearance of its shops – and was only let down by a two-star score […]
Sainsbury’s has been crowned the cheapest supermarket of 2019, according to Which? research. The consumer group tracked thousands of branded grocery prices across six major supermarkets throughout 2019 to find out how much each shop was charging. Which? experts compiled a list of 53 common grocery items, from Andrex toilet tissue to Weetabix breakfast cereal, […]
An investigation by Which? has revealed the right chocolate box for you based on your tastes this Christmas – and which comes in cheapest. The consumer group looked at the contents of five festive chocolate tubs, sorting the chocolates into various categories – fudges, toffees and caramels; fruits and coffee cremes; solid chocolate, and […]
Supermarkets appear to be disregarding government pricing guidelines by continuing to offer misleading discounts and special offers, according to research from Which?. Which? crunched the numbers on more than 450 products on offer online at major UK supermarkets and found multibuys that actually cost you more despite the alleged offer, dubious discounts that allude […]
Almost half of packaging used by major UK supermarket chains cannot be easily recycled, a Which? investigation has found. The consumer champion analysed the packaging of a typical household shop of 46 of the most popular items from Aldi, Asda, Co-op, Iceland, Lidl, M&S, Morrisons, Ocado, Sainsbury’s, Tesco and Waitrose. Researchers broke down each item’s […]
Alex Neill, Managing Director of Which? Home Services, said: “The provisional findings of the CMA’s investigation into the merger between these supermarkets echo our own concerns about its potential impact for shoppers, and so we will be watching closely to ensure that these are addressed. “If the merger is set to cause the range of […]