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Despite being the most used web browser in the UK, Google Chrome is the worst for detecting and blocking phishing attacks like the links to fake Royal Mail sites that appear in delivery scam texts, according to a new Which? investigation. Phishing attacks can happen in a number of different ways including via emails, SMS […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Which? started the campaign for victims of bank transfer scams with a super-complaint more than five years ago, and welcomes a Bill to enable mandatory reimbursement of APP victims when they are not at fault. “Scam victims currently face a reimbursement lottery depending on who they […]
Anabel Hoult, Which? Chief Executive, said: “It’s great news that the government has listened to the stories we have shared from scam victims and from the huge range of organisations that have been pushing for this change. This could make a huge difference to stemming the tide of fake and fraudulent ads on social media […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “With savings interest rates at low levels, scammers are targeting people looking for better returns on their investments. “Fake investment scams, which have become rampant on social media through paid-for advertising, promise high returns and often use the faces of well-known celebrities to try to make […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Consumers are being bombarded every day with scams, and exploiting weaknesses in the telecoms network has been one way that fraudsters have tricked victims out of significant sums of money, so it’s good to see the regulator taking action to crack down on this type of […]
Which? is urgently calling on the regulator to ensure banks do more to protect victims and provide them with fair reimbursement, as the consumer champion’s latest investigation shows many customers are still being treated appallingly when trying to get their money back. Five years on from Which?’s landmark super-complaint, which highlighted the threat posed to […]
Major banks and delivery companies are adopting a new best practice guide for texting customers devised by Which?, as the consumer champion reveals that ‘smishing attacks’ have increased dramatically over the first six months of 2021. The worrying number of smishing scams in 2021 – including scam text messages pretending to be from legitimate organisations […]
Three in five people have received fake delivery company texts over the last year as fraudsters exploit the pandemic, according to new research from Which?. Text scams have boomed as Covid confined millions of people to their homes and consumers became increasingly reliant on deliveries, with fraudsters posing as couriers and delivery companies and attempting […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “Which? has worked with successive governments on how to tackle the flood of poorly-designed and insecure products that leave consumers vulnerable to cyber-criminals – so we are delighted to see plans for secure by design legislation included in the Queen’s Speech. “This legislation must be […]
A Which? investigation has found that doorstep scammers are back in business after lockdown restrictions – and these ruthless fraudsters are using new coronavirus scams to target the most vulnerable. According to Action Fraud data, £18.7 million was lost to doorstep crime in 2020 alone. With many in-person scams believed to go unreported, the true […]