Rocio Concha, Which? Director of Policy and Advocacy, said: “Consumers are being bombarded every day with scams, and exploiting weaknesses in the telecoms network has been one way that fraudsters have tricked victims out of significant sums of money, so it’s good to see the regulator taking action to crack down on this type of […]
Which? is urgently calling on the regulator to ensure banks do more to protect victims and provide them with fair reimbursement, as the consumer champion’s latest investigation shows many customers are still being treated appallingly when trying to get their money back. Five years on from Which?’s landmark super-complaint, which highlighted the threat posed to […]
Major banks and delivery companies are adopting a new best practice guide for texting customers devised by Which?, as the consumer champion reveals that ‘smishing attacks’ have increased dramatically over the first six months of 2021. The worrying number of smishing scams in 2021 – including scam text messages pretending to be from legitimate organisations […]
Three in five people have received fake delivery company texts over the last year as fraudsters exploit the pandemic, according to new research from Which?. Text scams have boomed as Covid confined millions of people to their homes and consumers became increasingly reliant on deliveries, with fraudsters posing as couriers and delivery companies and attempting […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “Which? has worked with successive governments on how to tackle the flood of poorly-designed and insecure products that leave consumers vulnerable to cyber-criminals – so we are delighted to see plans for secure by design legislation included in the Queen’s Speech. “This legislation must be […]
A Which? investigation has found that doorstep scammers are back in business after lockdown restrictions – and these ruthless fraudsters are using new coronavirus scams to target the most vulnerable. According to Action Fraud data, £18.7 million was lost to doorstep crime in 2020 alone. With many in-person scams believed to go unreported, the true […]
Adam French, Which? Consumer Rights Expert, said: “Scammers have hit a new low with this latest appalling tactic to exploit consumers during the coronavirus crisis, which has created the perfect breeding ground for fraudsters to operate. “We’d advise consumers to always be cautious when shopping online, especially as fraudsters seek to exploit the coronavirus crisis […]
Gareth Shaw, Head of Money at Which?, said: “For years, fraudsters have been using “spoofing” tactics to trick their victims and we’ve seen huge numbers of people lose significant sums of money to this type of scam. “It is good to finally see a co-ordinated approach across the banking and telecoms industry to develop solutions […]
Gareth Shaw, Head of Money at Which?, said: “The financial impact of the coronavirus crisis on savings including pensions is a huge concern for consumers, and the uncertainty has created the perfect environment for fraudsters to thrive. “In the last few weeks, there has been a rise in scams and dodgy get-rich-quick investments, so it […]
Adam French, Which? Consumer Rights Expert, said: “Impersonating legitimate organisations or government officials is a common tactic scammers use to reel in victims, and worryingly the coronavirus outbreak has created the perfect breeding ground for these types of scams. “The best way for consumers to protect themselves is to remain vigilant and take extra precautions […]