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Results for Super-complaint tag

August 2019

Supermarket special offers still misleading customers with poor deals, says Which?

28 August 2019

Supermarkets appear to be disregarding government pricing guidelines by continuing to offer misleading discounts and special offers, according to research from Which?.   Which? crunched the numbers on more than 450 products on offer online at major UK supermarkets and found multibuys that actually cost you more despite the alleged offer, dubious discounts that allude […]

Press Release: asda, Iceland, misleading, morrisons, Natalie Hitchins, Ocado, pricing, sainsburys, Super-complaint, Supermarkets, tesco, Waitrose, Which?

June 2017

Which? response to Citizens Advice reporting an increase in phantom goods scams

30 June 2017

Gareth Shaw, Which? money expert said: “Sophisticated fraudsters are constantly finding new tactics to persuade us to part with money, one way is through fake or non-existent goods or services. “If consumers pay for these phantom goods using a bank transfer, there is little chance of getting their cash back from the banks involved. We […]

Statement: bank transfer, fake goods, fake services, fraud, phantom goods, scammers, scams, Super-complaint

Which? response to the NAO report into online fraud

30 June 2017

Gareth Shaw, Which? money expert, said: “Although the banking industry has started to raise awareness of fraud, banks are still placing too much responsibility on consumers to spot and protect themselves from sophisticated online scams. “We’ve heard from many people who have lost life-changing amounts of money through bank transfer fraud, but who have seen little […]

Statement: bank transfer scams, Banks, fraud, Money, online fraud, scams, Super-complaint, transfer fraud

February 2017

Which? response to the PSR’s draft terms of reference on preventing and responding to authorised bank transfer scams

28 February 2017

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “We welcome the PSR’s commitment to tackling the significant consumer harm caused by bank transfer fraud, following our super-complaint. “Banks need to do more to protect their customers, yet they currently have little incentive to put in place better safeguards and have failed to do so despite seeing customers losing life changing sums […]

Statement: fraud, PSR, scams, Super-complaint

November 2016

Which? reveals potential scale of bank transfer scams

22 November 2016

In just two weeks since Which? launched its online scams reporting tool, more than 650 people have told us about losing over £5.5 million to bank transfer scams. Which? is submitting stories from victims of scams to the Payment Systems Regulator as evidence in its super-complaint into bank transfer fraud. UK consumers now make over […]

Press Release: Alex Neill, Banking, Personal Finance, scams, Super-complaint

October 2016

Banks can do more to protect us from online banking fraud

20 October 2016

New Which? research finds that major high street banks have failed to adopt two-factor security steps that could safeguard their customers from scams. Bank fraud is booming. In 2014-2015 losses soared by 64% to £133.5m for online banking and 28% to £323.3m for phone banking yet some of the major high street banks are failing […]

Press Release: Alex Neill, Banks, Personal Finance, scams, Super-complaint

September 2016

Which? makes super-complaint on scams

23 September 2016

Today Which? is making the first super-complaint to the financial regulators calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster. UK consumers now make over 70 million bank transfers a month, compared to just over 100 million in a whole year a decade ago. However protections […]

Press Release: bank transfer, Banking, Banks, credit card, debit card, FCA, Financial Conduct Authority, fraud, fraudsters, Payment Systems Regulator, PSR, scam, scammers, scams, Super-complaint

May 2016

“Rail travel offers little more value for money than it did a decade ago”, Richard Lloyd, Which? executive director responds to Rail Delivery Group journey figures.

7 May 2016

“Journeys may be increasing but passengers say that rail travel offers little more value for money than it did a decade ago. Train companies must do much more to tackle delays and poor service and the Government should be bringing forward new passenger rights as soon as possible.” Notes to Editors: Rail passengers were due to get further rights […]

Press Release: cancelled, consumer rights act, delays, late, passengers, poor service, Rail, rail regulator, rights, Super-complaint, train, Travel

October 2015

“Good to see the Government supporting our super-complaint.” – Which? response to the Government’s report following our super-complaint on pricing practices in the grocery sector

15 October 2015

Which? executive director, Richard Lloyd, said: “It’s good to see the Government supporting our super-complaint and committing to end the confusion around supermarket pricing by strengthening the rules. These changes now need to be implemented without delay to ensure consumers are no longer subjected to misleading pricing practices. Cracking down on dodgy offers will be […]

Statement: Food, pricing, Super-complaint, Supermarkets, Unit pricing

July 2015

Decision due on Which? super-complaint into supermarket pricing tactics

12 July 2015

Ahead of the deadline for the Competition and Markets Authority (CMA) to respond to Which?’s super-complaint, more than 100,000 disgruntled shoppers have pledged their support to our campaign calling on supermarkets to Put an End to Misleading Pricing. Over the last seven years Which? has consistently identified a range of misleading and confusing pricing tactics in […]

Press Release: Food, government, Richard Lloyd, Super-complaint, Supermarkets, Which?

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