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Waitrose has been rated the best UK in-store supermarket again in Which?’s annual supermarket satisfaction survey. Waitrose scored a maximum five stars in almost every category – from ease of finding products and fast-moving queues, to friendly staff and the appearance of its shops – and was only let down by a two-star score […]
Supermarkets appear to be disregarding government pricing guidelines by continuing to offer misleading discounts and special offers, according to research from Which?. Which? crunched the numbers on more than 450 products on offer online at major UK supermarkets and found multibuys that actually cost you more despite the alleged offer, dubious discounts that allude […]
Which? is calling on the Government to make clear and simple recycling labelling compulsory after it found up to 29 per cent of plastic packaging used by supermarkets is either non-recyclable or difficult to recycle. In a snapshot investigation, the consumer champion analysed the packaging on a shopping basket of 27 everyday own-brand items at […]
From ordering a salad online and receiving a bar of Dairy Milk, to ordering a bottle of white wine and getting a sack of onions, new Which? research reveals the supermarkets substituting the items we want for bizarre alternatives. In a recent survey, Which? asked more than 7,000 online shoppers to share their strangest online […]
Which? executive director, Richard Lloyd, said: “It’s good to see the Government supporting our super-complaint and committing to end the confusion around supermarket pricing by strengthening the rules. These changes now need to be implemented without delay to ensure consumers are no longer subjected to misleading pricing practices. Cracking down on dodgy offers will be […]
Ahead of the deadline for the Competition and Markets Authority (CMA) to respond to Which?’s super-complaint, more than 100,000 disgruntled shoppers have pledged their support to our campaign calling on supermarkets to Put an End to Misleading Pricing. Over the last seven years Which? has consistently identified a range of misleading and confusing pricing tactics in […]
Following our super-complaint to the Competition and Markets Authority (CMA) last month we have found further evidence of dodgy special offers and some that appear to be breaking government guidelines. As part of Which?’s campaign to Put an End to Misleading Pricing, supported by more than 60,000 people, our latest research shows further evidence of […]
Following The Co-operative Food publishing their action plan on campylobacter in response to our open letter to supermarkets Which? executive director, Richard Lloyd, said: “We welcome The Co-op for publishing their campylobacter action plan, in response to our call for all the major supermarkets to show they’re serious about tackling campylobacter. “Consumers will expect nothing […]
As part of our ‘Make Chicken Safe‘ campaign – which now has almost 30,000 supporters, we have today written to the seven major supermarkets calling on them to make publicly available plans on how they will tackle campylobacter, with clear timescales for action. Which? executive director, Richard Lloyd, says: “Six weeks on from the revelation of […]
A new Which? investigation reveals some of the pricing tactics used by supermarkets and big brands to get shoppers to part with their cash. Since Which? launched its campaign in November calling on supermarkets to ‘Make Special Offers Special‘, we’ve found even more examples of confusing multibuys and pricing oddities in stores. Our latest investigation […]