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Waitrose has finished bottom in a Which? investigation of online supermarket grocery freshness, with delivered food and drink going off around two and a half days earlier on average than top performer Tesco. With grocery freshness emerging as an important consideration for soaring numbers of online grocery shoppers, the consumer champion looked at how the […]
Sainsbury’s Local and Tesco Express customers are paying up to £320 and £280 respectively more a year than those who shop at larger stores for the same items, new Which? analysis reveals. The coronavirus pandemic has had a significant impact on consumers’ shopping habits, with many people avoiding large supermarkets in favour of shopping online […]
Shoppers who regularly buy Persil laundry detergent, Andrex toilet paper and Kenco Millicano coffee could be overpaying by up to £3 per item as a new Which? investigation reveals the shocking price differences between supermarkets on popular products. The consumer champion analysed thousands of prices across six months at major UK supermarkets – Aldi, Asda, […]
Which? is calling for urgent action from the UK government and the devolved administrations after hearing reports from more than a thousand people, including those who are at very high-risk or vulnerable and unable to access the food and basic supplies they desperately need amid the coronavirus pandemic. While measures have been introduced by governments […]
Waitrose has been rated the best UK in-store supermarket again in Which?’s annual supermarket satisfaction survey. Waitrose scored a maximum five stars in almost every category – from ease of finding products and fast-moving queues, to friendly staff and the appearance of its shops – and was only let down by a two-star score […]
Supermarkets appear to be disregarding government pricing guidelines by continuing to offer misleading discounts and special offers, according to research from Which?. Which? crunched the numbers on more than 450 products on offer online at major UK supermarkets and found multibuys that actually cost you more despite the alleged offer, dubious discounts that allude […]
Which? is calling on the Government to make clear and simple recycling labelling compulsory after it found up to 29 per cent of plastic packaging used by supermarkets is either non-recyclable or difficult to recycle. In a snapshot investigation, the consumer champion analysed the packaging on a shopping basket of 27 everyday own-brand items at […]
From ordering a salad online and receiving a bar of Dairy Milk, to ordering a bottle of white wine and getting a sack of onions, new Which? research reveals the supermarkets substituting the items we want for bizarre alternatives. In a recent survey, Which? asked more than 7,000 online shoppers to share their strangest online […]
Which? executive director, Richard Lloyd, said: “It’s good to see the Government supporting our super-complaint and committing to end the confusion around supermarket pricing by strengthening the rules. These changes now need to be implemented without delay to ensure consumers are no longer subjected to misleading pricing practices. Cracking down on dodgy offers will be […]
Ahead of the deadline for the Competition and Markets Authority (CMA) to respond to Which?’s super-complaint, more than 100,000 disgruntled shoppers have pledged their support to our campaign calling on supermarkets to Put an End to Misleading Pricing. Over the last seven years Which? has consistently identified a range of misleading and confusing pricing tactics in […]