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Alex Neill, Which? Managing Director of Home Products and Services, said: “For millions of people paying over the odds for their energy, the introduction of a price cap will sound like a positive move. The Government must ensure that the price cap does not lead to any unintended consequences for consumers, such as poor customer service […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Progress in moving millions of households off expensive standard tariffs has been painfully slow. Energy companies shouldn’t be waiting for the price cap, they need to do more to help their customers now. “People overpaying on a poor value tariff should look to switch […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “This latest price hike is disappointing news for many, whose bills are about to shoot up after a short price freeze over winter. Customers sitting on EDF’s standard tariff should look to switch to a better deal straight away. “Millions are continuing to suffer […]
With a raft of energy price rises set to come into force next month, new Which? research has found that those on Big Six standard variable tariffs (SVT) could get their bills back to the equivalent of 2008 prices – a saving of around 22% – by switching to one of the cheapest available dual […]
As energy suppliers respond to pressure from Which? to do more to engage customers stuck on some of the most expensive deals, new analysis reveals that paying a premium for your energy deal doesn’t guarantee you satisfaction. Which? analysis of Ofgem data reveals how two thirds (67%) of customers are still stuck on the most […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It’s good to see switching levels increasing but there are still 20 million people who are stuck on some of the most expensive standard tariffs, paying over the odds for their energy. We want to see a much more competitive market and action taken by the […]
Which? has found that energy prices now top the consumer worry list, along with fuel prices and public spending cuts. Nearly two thirds (64%) of people said they were worried about energy prices, a rise of eight percentage points since September. Distrust within the energy sector has also increased by six percentage points meaning a […]
Vickie Sheriff, Director of Campaigns and Communications at Which? said: “If energy companies have failed to tell the whole truth about their profits, then customers will rightly be angry. The Energy Secretary and the regulators must investigate these claims. “This is the last chance saloon for the energy industry. Following the market investigation, energy companies now must […]
Four months on from the market investigation that found consumers are collectively overpaying by £1.4 billion for their energy, Which? is challenging energy companies to show how they are engaging with their customers stuck on the worst deals. Around 16 million people – over half (58%) of energy customers – are stuck on standard variable […]