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Jenny Ross, Which? Money Editor, said: “Our research has repeatedly found that challenger banks beat many of the UK’s biggest banking brands in terms of customer satisfaction, so it’s little surprise that more and more consumers are deciding to make a move. “Any current account holders who are unhappy with their provider’s service should switch […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “The pandemic has highlighted the importance of a good broadband connection, however when it comes to switching to get a better deal or service, some people have faced issues with the current process, which is not as easy as it could be.” “This proposal to introduce […]
Which? is urging mobile phone users to take action when their contract comes to an end, as new research from the consumer champion reveals those who push for a better deal could save up to £96 a year. The consumer champion surveyed more than 4,000 members of the public in October 2020 to establish how […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “Switching remains the best way for customers to save money on energy bills, but it is not always straightforward, so it is right that the regulator is extending compensation rights for consumers when things go wrong. “With record numbers of people switching, this should […]
The 2017 Which? energy supplier satisfaction survey table is topped yet again this year by smaller energy companies, with Ovo Energy coming top and Npower scoring the lowest for the seventh year running. Smaller energy firms generally scored higher on key areas such as value for money and customer service, while the Big Six continue […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It’s good to see switching levels increasing but there are still 20 million people who are stuck on some of the most expensive standard tariffs, paying over the odds for their energy. We want to see a much more competitive market and action taken by the […]
Alex Neill, Which? Director of Policy and Campaigns, said: “We welcome today’s commitment from Government to ensure every UK household has the legal right to a fast broadband connection, improved switching, automatic compensation when services fail and tougher sanctions for nuisance calling. “Telecoms are an essential service and it’s important that the measures in the Digital […]
With the final report of the Competition and Market Authority’s (CMA) energy market investigation due this month, Which? is calling on the regulator to set out how it will judge whether the inquiry’s proposals have successfully improved the market for consumers. New Which? research today reveals that the gap between average Big Six standard tariffs […]