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Rocio Concha, Director of Policy and Advocacy at Which?, said: “Our research has consistently found that leaving a few tech giants unchecked to take advantage of their position can lead to higher prices and less choice for consumers, so it is positive that the regulator is launching this market study. “It’s good news that the […]
Three of the UK’s biggest supermarkets have finished bottom of the rankings in the latest Which? retail survey of the best places to buy tech products. Asda finished bottom of the survey, just behind Sainsbury’s and Tesco, with shoppers underwhelmed by the supermarkets’ tech product range, availability and quality, as well as customer service. Which? […]
Smart doorbells sold for enticingly low prices on online marketplaces can be easily switched off, stolen or hacked by criminals, a Which? investigation has found. Which? bought 11 smart doorbells, some of which looked very similar to Amazon Ring or Google Nest models, available from popular online marketplaces such as Amazon Marketplace and eBay. Working […]
Alex Neill, Which? Managing Director of Home & Legal services, said: “Broadband is now seen as an essential service so providers need to be clear about what speeds they are offering in their promotions. “The ASA also need to tighten up the rules around broadband advertising as soon as possible so that more customers can […]
The consumer champion Which? and independent mobile coverage experts OpenSignal have found the rest of the UK is lagging behind London for access to 4G signal. New data from the OpenSignal ‘State of Mobile Networks: UK’ report, produced in association with Which?, found that while mobile users in London can access 4G signal 69.7% of […]
After receiving hundreds of complaints about Microsoft’s Windows 10 update, Which? is calling on the tech powerhouse to honour consumers’ rights, including paying compensation where it’s due. Which? surveyed views on the upgrade from over 5,500 Which? members in June this year. Of the 2,500 users who had been upgraded to Windows 10 from an […]
Alex Neill, Which? Director of Policy and Campaigns, said: “We welcome today’s Committee report. It’s clear that Ofcom must move quickly to make sure Openreach genuinely improves service for customers who have been let down for too long. “People now see telecoms as an essential service so Ofcom must work with the industry to raise […]
The consumer champion, Which?, and independent mobile coverage experts OpenSignal, have found that mobile customers in the UK were only able to access 4G just 53% of the time on average across the four networks. The latest data from the OpenSignal ‘State of Mobile Networks: UK’ report, produced in association with Which?, found that on […]
The latest Which? annual mobile satisfaction survey reveals Vodafone and EE are still performing poorly, with online provider Giffgaff coming top once more. Vodafone and EE both scored 49% overall – joint second bottom – just above international calls specialist Lebara (46%). One in ten EE users rated customer service and the ease of getting […]
Which? executive director, Richard Lloyd, said: “This data breach will worry TalkTalk customers and it’s critical that the company now does all that it can to ensure people get clear information about what’s happening and how they can protect themselves. “Nobody should lose out as a result of this data breach, so TalkTalk should also […]