Alex Neill, Which? Managing Director of Home & Legal services, said: “Broadband is now seen as an essential service so providers need to be clear about what speeds they are offering in their promotions. “The ASA also need to tighten up the rules around broadband advertising as soon as possible so that more customers can [...]
The consumer champion Which? and independent mobile coverage experts OpenSignal have found the rest of the UK is lagging behind London for access to 4G signal. New data from the OpenSignal ‘State of Mobile Networks: UK’ report, produced in association with Which?, found that while mobile users in London can access 4G signal 69.7% of [...]
After receiving hundreds of complaints about Microsoft’s Windows 10 update, Which? is calling on the tech powerhouse to honour consumers’ rights, including paying compensation where it’s due. Which? surveyed views on the upgrade from over 5,500 Which? members in June this year. Of the 2,500 users who had been upgraded to Windows 10 from an [...]
Alex Neill, Which? Director of Policy and Campaigns, said: “We welcome today’s Committee report. It’s clear that Ofcom must move quickly to make sure Openreach genuinely improves service for customers who have been let down for too long. “People now see telecoms as an essential service so Ofcom must work with the industry to raise [...]
The consumer champion, Which?, and independent mobile coverage experts OpenSignal, have found that mobile customers in the UK were only able to access 4G just 53% of the time on average across the four networks. The latest data from the OpenSignal ‘State of Mobile Networks: UK’ report, produced in association with Which?, found that on [...]
The latest Which? annual mobile satisfaction survey reveals Vodafone and EE are still performing poorly, with online provider Giffgaff coming top once more. Vodafone and EE both scored 49% overall – joint second bottom – just above international calls specialist Lebara (46%). One in ten EE users rated customer service and the ease of getting [...]
Which? executive director, Richard Lloyd, said: “This data breach will worry TalkTalk customers and it’s critical that the company now does all that it can to ensure people get clear information about what’s happening and how they can protect themselves. “Nobody should lose out as a result of this data breach, so TalkTalk should also [...]
Which? executive director, Richard Lloyd said: “Hopefully this is the start of a concerted crackdown by regulators, using their new powers to send a clear message that nuisance calling won’t be tolerated. This company made millions of unwanted calls so we welcome the Claims Management Regulator baring its teeth. “The size of this fine should make [...]
Which? executive director, Richard Lloyd said: “Telecoms is now an essential service, so Ofcom must get competition, innovation and investment working well so consumers’ expectations are met. “With three-quarters of people on the wrong mobile contract and nearly half unhappy with their broadband speed, it’s clear consumers need more power to get a better deal from [...]
New Which? research for our ‘Give Us Broadband Speed Guaranteed’ campaign has found a staggering 15.4 million households aren’t getting the promised headline speeds on their broadband packages. Despite nine in 10 people telling us they consider speed an important factor when choosing a provider, we found 74% of households (equivalent to 15.4 million homes) with fixed [...]