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Results for Technology tag

November 2020

Supermarkets rated below par when it comes to tech in latest Which? retail survey

26 November 2020

Three of the UK’s biggest supermarkets have finished bottom of the rankings in the latest Which? retail survey of the best places to buy tech products. Asda finished bottom of the survey, just behind Sainsbury’s and Tesco, with shoppers underwhelmed by the supermarkets’ tech product range, availability and quality, as well as customer service. Which? […]

Press Release: Natalie Hitchins, Retail, Technology

Ding Dong!: Which? exposes smart doorbells that could invite hackers and thieves into your home

23 November 2020

Smart doorbells sold for enticingly low prices on online marketplaces can be easily switched off, stolen or hacked by criminals, a Which? investigation has found. Which? bought 11 smart doorbells, some of which looked very similar to Amazon Ring or Google Nest models, available from popular online marketplaces such as Amazon Marketplace and eBay. Working […]

Press Release: Kate Bevan, smart device, Technology

October 2016

“Providers need to be clear about what speeds they are offering in their promotions” – Which? response to selected BT broadband adverts being banned

12 October 2016

Alex Neill, Which? Managing Director of Home & Legal services, said: “Broadband is now seen as an essential service so providers need to be clear about what speeds they are offering in their promotions. “The ASA also need to tighten up the rules around broadband advertising as soon as possible so that more customers can […]

Statement: broadband, Technology, Telecoms

Rest of UK lagging behind London for mobile 4G access

5 October 2016

The consumer champion Which? and independent mobile coverage experts OpenSignal have found the rest of the UK is lagging behind London for access to 4G signal. ​New data from the OpenSignal ‘State of Mobile Networks: UK’ report, produced in association with Which?, found that while mobile users in London can access 4G signal 69.7% of […]

Press Release: Consumer, Technology, Telecoms

September 2016

Microsoft needs to act as users are hit by Windows 10 update woes

22 September 2016

After receiving hundreds of complaints about Microsoft’s Windows 10 update, Which? is calling on the tech powerhouse to honour consumers’ rights, including paying compensation where it’s due.  Which? surveyed views on the upgrade from over 5,500 Which? members in June this year. Of the 2,500 users who had been upgraded to Windows 10 from an […]

Press Release: Consumer Rights, Technology

July 2016

“Ofcom must move quickly to make sure Openreach genuinely improves service” – Which? response to the Culture, Media and Sport Select Committee report

19 July 2016

Alex Neill, Which? Director of Policy and Campaigns, said:  “We welcome today’s Committee report. It’s clear that Ofcom must move quickly to make sure Openreach genuinely improves service for customers who have been let down for too long.   “People now see telecoms as an essential service so Ofcom must work with the industry to raise […]

Statement: Consumer, Technology, Telecoms

April 2016

UK mobile users only able to connect to 4G half of the time

19 April 2016

The consumer champion, Which?, and independent mobile coverage experts OpenSignal​, ha​ve​ found ​that​ mobile customers in the UK were only able to access 4G just 53% of the time on average across the four networks. ​The latest data from the OpenSignal ‘State of Mobile Networks: UK’ report, produced in association with Which?,​ ​found that on […]

Press Release: Consumer, Technology, Telecoms

Vodafone and EE still failing for customer satisfaction

16 April 2016

The latest Which? annual mobile satisfaction survey reveals Vodafone and EE are still performing poorly, with online provider Giffgaff coming top once more. Vodafone and EE both scored 49% overall – joint second bottom – just above international calls specialist Lebara (46%). One in ten EE users rated customer service and the ease of getting […]

Press Release: Consumer, Technology, Telecoms

October 2015

“Nobody should lose out as a result of this data breach” – Which? response to latest TalkTalk data breach.

24 October 2015

Which? executive director, Richard Lloyd, said: “This data breach will worry TalkTalk customers and it’s critical that the company now does all that it can to ensure people get clear information about what’s happening and how they can protect themselves. “Nobody should lose out as a result of this data breach, so TalkTalk should also […]

Statement: Consumer, customers, Richard Lloyd, Technology, Telecomms, Telecoms, Which?

August 2015

“Hopefully this is the start of a concerted crackdown by regulators” – Which? response to the Claims Management Regulator fining The Hearing Clinic £220,000 for breaking cold calling rules.

5 August 2015

Which? executive director, Richard Lloyd said: “Hopefully this is the start of a concerted crackdown by regulators, using their new powers to send a clear message that nuisance calling won’t be tolerated. This company made millions of unwanted calls so we welcome the Claims Management Regulator baring its teeth. “The size of this fine should make […]

Statement: Calling Time, CMCs, Consumer, customers, government, Richard Lloyd, Technology, Telecomms, Telecoms, Which?

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