Alex Neill, Which? Director of Policy and Campaigns, said: “Millions of people have suffered woeful levels of service from Openreach so these changes can’t come soon enough. In order for these reforms to be judged as a success customers will expect them to deliver big improvements in service. “Telecoms are an essential part of our [...]
Which? is calling for tighter rules on broadband adverts, as new research shows a significant increase in the use of ‘up to’ speed claims that can leave customers with lower speeds than they expect. New Which? analysis shows that ‘up to’ speed claims in broadband newspaper adverts have steadily increased since advertising guidelines were introduced [...]
Which? executive director, Richard Lloyd said: “The ICO is right to hit companies with hefty fines for bombarding people with nuisance calls, especially when they fail to listen to previous warnings. “We must see a crackdown on nuisance calls, particularly in Scotland where we found nine in ten people receive nuisance calls. We’d like to [...]
Which? executive director, Richard Lloyd, said: “People are fed up with being bombarded with unwanted calls so this is a step in the right direction for millions of BT customers. We now need to see more action taken by the industry and Government to help reduce the stress and anxiety caused by nuisance calls.”
Which? executive director, Richard Lloyd, said: “Millions of people are still being plagued with nuisance calls so it’s good to see more firms being fined for flouting the rules. However we also need to see further action including much tougher penalties for senior executives of companies making unlawful calls including board directors being held personally [...]
After finding nine in 10 Scots (91%) have received nuisance calls on their landline, Which? is calling for the Scottish Government and businesses to do more to cut off this every day menace. Our new consumer research has revealed a shocking nine in 10 Scots (91%) have had a nuisance call to their phone in [...]
Which executive director, Richard Lloyd said: “Broadband is now essential to consumers’ everyday lives so it’s good to see the Prime Minister setting more ambitious plans for people to get faster broadband speeds no matter where they live. “Our research found that millions of households pay for broadband speeds they never get. Giving consumers better information [...]
Which? executive director, Richard Lloyd, said: “The long-awaited move to scrap EU mobile roaming charges is a huge win for millions of travellers, especially those who have faced expensive charges for data roaming. This should put an end to uncertainty about using your mobile abroad and cut off bill shock. We now want the Commission to [...]
Which? executive director, Richard Lloyd, said: “This data breach will worry TalkTalk customers and it’s critical that the company now does all that it can to ensure people get clear information about what’s happening and how they can protect themselves. “Nobody should lose out as a result of this data breach, so TalkTalk should also [...]
Which? executive director, Richard Lloyd, said: “The sheer hassle of getting a new mobile, energy supplier or bank account means millions of us are losing out on potential savings. We need fast and simple switching, fit for the 21st century, and proper compensation for customers who lose out when they can’t change supplier easily through [...]