Results for Telecomms tag

Which? executive director, Richard Lloyd said: “It beggars belief that a firm purporting to stop nuisance calls has been fined for subjecting people to them. “The ICO was alerted to this firm’s behaviour after receiving almost 400 complaints from the public, so we urge people to always report nuisance calls and texts to help regulators take action against rogue cold callers. We […]

Which? executive director, Richard Lloyd, said: “Consumers tell us that call centres not being based in the UK is one of their biggest bugbears, so it’s good to see BT responding to what their customers want. Companies that don’t give customers the care and attention they deserve risk losing out to competitors.” Background –      As […]

Which?’s annual survey of the UK’s 100 biggest brands has revealed that energy and telecoms providers are the companies rated among the lowest when it comes to customer service. We asked 3,501 UK consumers which companies ranked highest for customer service and those who could do with pulling their socks up. After coming second to […]

Which? executive director, Richard Lloyd said: “Silent and abandoned calls not only waste people’s time but can be distressing, so we welcome Ofcom taking strong action. Hopefully this fine will make other companies think twice before bombarding people with nuisance calls.   “We urge consumers to report nuisance calls and texts to give regulators the vital ammunition they […]

Which? executive director, Richard Lloyd, said: “Nuisance calls aren’t just annoying, they can intimidate people too, so regulators must continue to slap down firms that treat cold calling rules with disdain. “We would urge consumers to report all nuisance calls and texts to help regulators go after those flouting the regulations. We also want to see senior […]

Which? executive director, Richard Lloyd said: “Hopefully this is the start of a concerted crackdown by regulators, using their new powers to send a clear message that nuisance calling won’t be tolerated. This company made millions of unwanted calls so we welcome the Claims Management Regulator baring its teeth. “The size of this fine should make […]

Which? is calling for more action to tackle ‘number spoofing’ as Ofcom estimates as many as two billion nuisance calls are made each year using fake numbers. So far Which?’s Calling Time on Nuisance Calls campaign, which has more than 220,000 supporters, has seen the Government and regulators take action to crack down on this every […]

Which? executive director, Richard Lloyd said: “Telecoms is now an essential service, so Ofcom must get competition, innovation and investment working well so consumers’ expectations are met. “With three-quarters of people on the wrong mobile contract and nearly half unhappy with their broadband speed, it’s clear consumers need more power to get a better deal from […]

Which? executive director, Richard Lloyd  said: “The volume of complaints to the ICO is growing and our research shows this is only likely to be the tip of the iceberg. This is why regulators, Government and industry must work harder to cut off unwanted calls and texts that annoy millions of us every day. “The […]

Which? executive director, Richard Lloyd, said: “This long-awaited move to scrap EU mobile roaming charges would be a huge win for millions of travellers, especially those who have faced expensive charges for data roaming when their mobile hasn’t even left their suitcase. It would put an end to uncertainty about using mobiles abroad and cut bill shocks off at the source. […]