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Results for train tag

March 2018

Train companies’ misleading compensation claims hit the buffers

8 March 2018

Train companies are set to amend their terms in order to stop misleading customers about their compensation rights when they lose money following delays or cancellations, after Which? revealed they were potentially breaking the law. The Office for Road and Rail (ORR) worked with the rail industry to change train operators’ terms and conditions to […]

Press Release: additional loss, cancellations, Compensation, consequential loss, consumer rights act, CRA, delay repay, National Rail Conditions of Travel, NRCoT, office of road and rail, ORR, Rail, rail network, RDG, train

January 2018

Which? response to Transport Focus’ National Rail Passenger Survey

30 January 2018

Alex Hayman, Which? Managing Director of Public Markets, said: “Thousands of people have told us about their miserable train journeys, so it’s no surprise to see satisfaction is down overall and chronically poor on value for money and handling of delays. “Our research has shown that seven million journeys were significantly delayed last year and satisfaction […]

Statement: cancellations, complaints, customer service, delays, Rail, satisfaction, train, transport focus, Travel

December 2016

DfT works with consumer experts and the rail industry to help passengers choose the best deal on fares

13 December 2016

Measures to improve ticketing information for passengers and make it easier for people to choose the best value fare for their journey were agreed today at a forum co-hosted by Rail Minister Paul Maynard and Which? The Department for Transport, Which?, the Rail Delivery Group (RDG), and Transport Focus, have come together to develop this […]

Press Release: dft, Rail, rail delievry group, tickets, train

October 2016

“Train companies need to ensure that, at the very least, they are complying with consumer law” – Which? response to Transport Select Committee report

14 October 2016

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “Following the summer of discontent for rail passengers, where we saw trust in the railways nose dive, the Transport Select Committee is right to be pressing for significant improvements by the rail industry to put passengers first. “While there have been encouraging signs of progress […]

Statement: passengers, Rail, rail delays, refunds, train, Transport Select Committee

“We need to see this rolled out across the railways” – Which? response to Government announcement on Delay Repay 15

13 October 2016

Vickie Sheriff, Director of Campaigns and Communications at Which?, said:   “This update to the Delay Repay scheme is welcome news for passengers who will now find compensation available for shorter delays to their train journeys.   “However, we need to see this rolled out across the railways and the pressure is on train companies […]

Statement: Compensation, delay, train, train ticket, Vickie Sheriff

May 2016

“Rail travel offers little more value for money than it did a decade ago”, Richard Lloyd, Which? executive director responds to Rail Delivery Group journey figures.

7 May 2016

“Journeys may be increasing but passengers say that rail travel offers little more value for money than it did a decade ago. Train companies must do much more to tackle delays and poor service and the Government should be bringing forward new passenger rights as soon as possible.” Notes to Editors: Rail passengers were due to get further rights […]

Press Release: cancelled, consumer rights act, delays, late, passengers, poor service, Rail, rail regulator, rights, Super-complaint, train, Travel

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