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Train companies are set to amend their terms in order to stop misleading customers about their compensation rights when they lose money following delays or cancellations, after Which? revealed they were potentially breaking the law. The Office for Road and Rail (ORR) worked with the rail industry to change train operators’ terms and conditions to […]
Alex Hayman, Which? Managing Director of Public Markets, said: “Thousands of people have told us about their miserable train journeys, so it’s no surprise to see satisfaction is down overall and chronically poor on value for money and handling of delays. “Our research has shown that seven million journeys were significantly delayed last year and satisfaction […]
Measures to improve ticketing information for passengers and make it easier for people to choose the best value fare for their journey were agreed today at a forum co-hosted by Rail Minister Paul Maynard and Which? The Department for Transport, Which?, the Rail Delivery Group (RDG), and Transport Focus, have come together to develop this […]
Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “Following the summer of discontent for rail passengers, where we saw trust in the railways nose dive, the Transport Select Committee is right to be pressing for significant improvements by the rail industry to put passengers first. “While there have been encouraging signs of progress […]
Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “This update to the Delay Repay scheme is welcome news for passengers who will now find compensation available for shorter delays to their train journeys. “However, we need to see this rolled out across the railways and the pressure is on train companies […]
“Journeys may be increasing but passengers say that rail travel offers little more value for money than it did a decade ago. Train companies must do much more to tackle delays and poor service and the Government should be bringing forward new passenger rights as soon as possible.” Notes to Editors: Rail passengers were due to get further rights […]