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Passengers lost at least 3,594,264 hours to significantly delayed journeys last year according to research from Which? With rail fares due to rise by an average of 3.4% from 2 January, the consumer champion found that across all train companies under franchise, significant delays of at least 30 minutes affected 7,188,529 passenger journeys last year. […]
Today, Which? is making a super-complaint to the Office of Rail and Road (ORR) calling for an investigation into rail delay refunds and calling for action to make the process clearer and easier for consumers. Train companies are making it far too difficult for passengers to get compensation for a rail delay or cancellation, or […]
With a new year signalling further price rises on train fares for hard-pressed consumers, the Which? Spending Power Index shows that the rising cost of public transport is among the big factors that have affected how much consumers have had to spend throughout the economic downturn. People are often unable to reduce their spending on […]
An investigation by Which? reveals passengers are losing out by using train ticket machines which fail to offer all of the cheaper fares, off-peak tickets and discounts available at manned ticket offices. In a snapshot investigation Which? used ticket machines at 11 London mainline stations to find out what tickets were available and whether they […]
Which?’s second annual train satisfaction survey, of 7,500 regular train users, reveals that First Capital Connect’s passengers believe it is on the wrong track with a customer score of just 40%. By contrast Virgin Trains was given a big thumbs up by its passengers, coming top of the table for the second year running with […]