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Results for Transport tag

March 2022

Money-Saving Monday: How to save on commuting and transport

21 March 2022

Which? is advising consumers on how they can shave hundreds of pounds per year off their commuting and transport costs by using schemes like railcards, car-shares and opting for flexible train tickets. Recent price hikes, paired with the ongoing cost of living crisis mean consumers are now facing an eye-watering rise in the cost of […]

Press Release: Cost of living, Money, rail travel, Transport

February 2017

“Government must hold VW to account and sort this mess out” – Which? comments on VW evidence at Transport Committee

20 February 2017

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Volkswagen drivers in the UK have been treated woefully by the company and will continue to question why there is no compensation deal on the table for the 1.2 million owners affected. The UK Government must act to hold VW to account and sort this mess […]

Statement: Transport, Vickie Sheriff, VW

“The current ticketing system is a mess” – Which? response to ORR ticket machine research

10 February 2017

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “The current ticketing system is a mess with passengers finding it far too difficult to find the best ticket for their journeys. “It’s unacceptable that people are paying over the odds and train companies need to refund passengers who’ve paid more than they should. Train […]

Statement: Rail, Transport, Travel

January 2017

Southern records its lowest ever score in annual passenger survey

17 January 2017

As Southern suffers its worst ever customer satisfaction score in Which?’s annual rail survey, the consumer champion launches a campaign taking the industry to task on unacceptable services that don’t deliver even the basics for long suffering passengers. The survey of over 2,000 commuter experiences found: Southern achieved a dismal score of just 21%. One […]

Press Release: Transport

October 2016

“Volkswagen customers in the UK will be dismayed that they are not being treated fairly” – Which? response to US Volkswagen customers being awarded settlement

25 October 2016

Vickie Sheriff, Which? Director of Campaigns & Communications, said: “Volkswagen customers in the UK will be dismayed that they are not being treated fairly, when customers in the US are being awarded high amounts of compensation. “Many drivers are still no closer to finding out about when their cars will be fixed, and will rightly question […]

Statement: Car, Cars, Compensation, emissions, scandal, settlement, Transport, Volkswagen, VW

August 2016

Government must rebuild trust on our railways after a summer of discontent

14 August 2016

With speculation that beleaguered rail customers could be hit with a fares rise when the latest RPI figures are released on Tuesday, Which? says more needs to be done to ensure that long-suffering passengers receive better compensation for journeys that are disrupted. The Which? Consumer Insight Tracker reveals trust in the train sector has dropped […]

Press Release: Transport, Travel

July 2016

“New Transport Secretary ​must ​urgently get to grips with this issue” – Which? response to lack of action taken against VW over emissions scandal

15 July 2016

Alex Neill, Which? Director of Policy and Campaigns said: “Today’s findings from the Transport Committee echo what ​UK consumers ​have been saying since the scandal was first uncovered. VW drivers ​have been treated unfairly and the Department of Transport have not done enough to hold VW to account. “The lack of action sends ​a​ message […]

Statement: Consumer, Transport

June 2016

“Further evidence of train companies letting their customers down”, Alex Neill, Which? Director of Policy and Campaigns, response to ORR ‘Measuring Up’ report

2 June 2016

“This is further evidence of train companies letting their customers down. It clearly shows why the Government needs to introduce a simple, effective route for passengers to get redress when things go wrong. “We want to see the introduction of a statutory compensation scheme and for the regulator to be given the powers it needs […]

Statement: Transport

May 2016

“The writing is on the wall for train companies”, response to latest ORR punctuality figures

12 May 2016

Alex Neill, Which? Director of Policy and Campaigns’ said: “With delays at their worst level for almost a decade and millions of passengers not getting the compensation they are owed, the writing is on the wall for train companies. They must do more to improve poor service and give better information to passengers. “Following the […]

Statement: Transport

Queen’s Speech should empower consumers

11 May 2016

Ahead of the Queen’s Speech, Which? is calling on the Government to introduce new legislation to make it easier ​for the consumer ​to​ force businesses to put things right when markets ​fail to deliver​. Which? wants the Government to bring forward a Bill containing new measures to give ​customers​ more power to resolve the problems […]

Press Release: Consumer, Ofcom, Personal Finance, PPI, Telecoms, Transport

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