Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Volkswagen drivers in the UK have been treated woefully by the company and will continue to question why there is no compensation deal on the table for the 1.2 million owners affected. The UK Government must act to hold VW to account and sort this mess […]
Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “The current ticketing system is a mess with passengers finding it far too difficult to find the best ticket for their journeys. “It’s unacceptable that people are paying over the odds and train companies need to refund passengers who’ve paid more than they should. Train […]
As Southern suffers its worst ever customer satisfaction score in Which?’s annual rail survey, the consumer champion launches a campaign taking the industry to task on unacceptable services that don’t deliver even the basics for long suffering passengers. The survey of over 2,000 commuter experiences found: Southern achieved a dismal score of just 21%. One […]
Vickie Sheriff, Which? Director of Campaigns & Communications, said: “Volkswagen customers in the UK will be dismayed that they are not being treated fairly, when customers in the US are being awarded high amounts of compensation. “Many drivers are still no closer to finding out about when their cars will be fixed, and will rightly question […]
With speculation that beleaguered rail customers could be hit with a fares rise when the latest RPI figures are released on Tuesday, Which? says more needs to be done to ensure that long-suffering passengers receive better compensation for journeys that are disrupted. The Which? Consumer Insight Tracker reveals trust in the train sector has dropped […]
Alex Neill, Which? Director of Policy and Campaigns said: “Today’s findings from the Transport Committee echo what UK consumers have been saying since the scandal was first uncovered. VW drivers have been treated unfairly and the Department of Transport have not done enough to hold VW to account. “The lack of action sends a message […]
“This is further evidence of train companies letting their customers down. It clearly shows why the Government needs to introduce a simple, effective route for passengers to get redress when things go wrong. “We want to see the introduction of a statutory compensation scheme and for the regulator to be given the powers it needs […]
Alex Neill, Which? Director of Policy and Campaigns’ said: “With delays at their worst level for almost a decade and millions of passengers not getting the compensation they are owed, the writing is on the wall for train companies. They must do more to improve poor service and give better information to passengers. “Following the […]
Ahead of the Queen’s Speech, Which? is calling on the Government to introduce new legislation to make it easier for the consumer to force businesses to put things right when markets fail to deliver. Which? wants the Government to bring forward a Bill containing new measures to give customers more power to resolve the problems […]
Which? executive director, Richard Lloyd, said: “The Government has been woefully slow in holding VW to account following the emissions scandal. “VW customers feel conned and still remain in the dark about what will be done to fix their cars, whether they will be entitled to compensation or given any goodwill payment. VW has treated UK […]