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Which? executive director, Richard Lloyd, said: “The Government has been woefully slow in holding VW to account following the emissions scandal. “VW customers feel conned and still remain in the dark about what will be done to fix their cars, whether they will be entitled to compensation or given any goodwill payment. VW has treated UK […]
At the Transport Select Committee today, Which? executive director Richard Lloyd will say it is outrageous that UK consumers are still being left in the dark on the VW scandal and will call on the Government to take immediate and urgent action. Richard Lloyd will say: “VW customers feel conned. Our campaign supporters are angry. […]
“We are pleased that the Government has finally acknowledged that emissions are much higher in real world testing than they are in the lab. Drivers will be shocked by these findings as emissions and fuel claims are important factors when buying a new car. “The current tests are not fit-for-purpose and we now urgently […]
“Volkswagen’s customers in the UK will be angry about this news. People will not understand why a deal is being offered to U.S. consumers when there is nothing on the table for the 1.2million owners affected in the UK. Volkswagen needs to act now and set out what they will do for their UK customers.” […]
“This news will raise more questions for consumers,” Richard Lloyd, Which? executive director responds to Mitsubishi announcement on fuel efficiency test. “People must be able to trust both car fuel efficiency and emissions claims, so after the VW scandal this news will raise more questions for consumers. Manufacturers need to come clean about their […]
Which? executive director Richard Lloyd, said: “Passengers are rightly frustrated by the significant barriers that exist when claiming compensation for train delays and cancellations, so it is good to see Virgin Trains setting the pace by offering cash as the default option for compensation. We would urge all train operating companies to act quickly to implement […]
Following another bank holiday weekend blighted by rail engineering works, new Which? analysis reveals that passenger satisfaction with value for money has remained low over the last ten years, as fares have spiralled. New Which? analysis of official Transport Focus data found there has been little meaningful improvement in passenger satisfaction with value for money […]
Which? executive director, Richard Lloyd, said: “Our annual rail survey shows that millions of passengers are not satisfied with the service they are receiving on Britain’s railways. But on open access lines, where there is more competition between train companies, satisfaction is significantly higher. “More must be done to drive up standards for passengers – […]
Which?’s fifth annual rail satisfaction survey reveals commuters are still suffering the worst rail service, and operators aren’t informing passengers when they’re due compensation. The survey of nearly 7,000 rail passengers has revealed overcrowded trains, poor value for money, dirty trains and problems with complaints handling. A third (32%) of commuters experienced delays on their […]
Which? executive director Richard Lloyd, said: “While passenger satisfaction may be up overall, this report shows the wider picture for rail passengers is far from rosy and there are some alarming drops in satisfaction for delays.“Our recent research revealed only a third of passengers were informed of their rights to compensation for frequent delays. Train companies […]