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Results for Transport tag

April 2016

“The Government has been woefully slow in holding VW to account” – Which? response to Shadow Transport Secretary comments:

28 April 2016

Which? executive director, Richard Lloyd, said:  “The Government has been woefully slow in holding VW to account following the emissions scandal. “VW customers feel conned and still remain in the dark about what will be done to fix their cars, whether they will be entitled to compensation or given any goodwill payment. VW has treated UK […]

Statement: Cars, Transport, VW

The big questions the Government needs to answer on VW

25 April 2016

At the Transport Select Committee today, Which? executive director Richard Lloyd will say it is outrageous that UK consumers are still being left in the dark on the VW scandal and will call on the Government to take immediate and urgent action. Richard Lloyd will say: “VW customers feel conned. Our campaign supporters are angry. […]

Statement: Car, Transport

“Drivers will be shocked by these findings”, Richard Lloyd, Which? executive director responds to DfT emissions testing results.

21 April 2016

“We are pleased that the Government has finally acknowledged that emissions are much higher in real world testing than they are in the lab. Drivers will be shocked by these findings as emissions and fuel claims are important factors when buying a new car.   “The current tests are not​ fit-for-purpose and we now urgently […]

Statement: Car, Transport

“Customers in the UK will be angry”, Richard Lloyd, Which? executive director responds to Volkswagen’s U.S. compensation announcement.

21 April 2016

“Volkswagen’s customers in the UK will be angry about this news.  People will not understand why a deal is being offered to U.S. consumers when there is nothing on the table for the 1.2million owners affected in the UK.  Volkswagen needs to act now and set out what they will do for their UK customers.” […]

Statement: Car, Transport

“This news will raise more questions for consumers.” – response to Mitsubishi statement on fuel tests

20 April 2016

“This news will raise more questions for consumers,” Richard Lloyd, Which? executive director responds to Mitsubishi announcement on fuel efficiency test.   “People must be able to trust both car fuel efficiency and emissions claims, so after the VW scandal this news will raise more questions for consumers.  Manufacturers need to come clean about their […]

Statement: Car, fuel claims, Transport

“Virgin Trains setting the pace” – Which? response to new Virgin Trains compensation process.

6 April 2016

Which? executive director Richard Lloyd, said: “Passengers are rightly frustrated by the significant barriers that exist when claiming compensation for train delays and cancellations, so it is good to see Virgin Trains setting the pace by offering cash as the default option for compensation. We would urge all train operating companies to act quickly to implement […]

Statement: Transport

March 2016

Decade of poor value for rail passengers

28 March 2016

Following another bank holiday weekend blighted by rail engineering works, new Which? analysis reveals that passenger satisfaction with value for money has remained low over the last ten years, as fares have spiralled. New Which? analysis of official Transport Focus data found there has been little meaningful improvement in passenger satisfaction with value for money […]

Press Release: customers, delays, Transport, Which?

“More must be done to drive up standards for passengers”- Which? response to CMA on rail competition

8 March 2016

Which? executive director, Richard Lloyd, said: “Our annual rail survey shows that millions of passengers are not satisfied with the service they are receiving on Britain’s railways. But on open access lines, where there is more competition between train companies, satisfaction is significantly higher. “More must be done to drive up standards for passengers – […]

Statement: Consumer, Transport, Which?

February 2016

Poor service drives commuter satisfaction down

18 February 2016

Which?’s fifth annual rail satisfaction survey reveals commuters are still suffering the worst rail service, and operators aren’t informing passengers when they’re due compensation. The survey of nearly 7,000 rail passengers has revealed overcrowded trains, poor value for money, dirty trains and problems with complaints handling. A third (32%) of commuters experienced delays on their […]

Press Release: Consumer, Transport, Which?

January 2016

“​The wider picture for rail passengers is far from rosy” – Which? response to the Transport Focus satisfaction survey

27 January 2016

​Which? executive director Richard Lloyd, said:​   “While passenger satisfaction may be up overall, this report shows the wider picture for rail passengers is far from rosy and there are some alarming drops in satisfaction for delays.“Our recent research revealed only a third of passengers were informed of their rights to compensation for frequent delays. Train companies […]

Statement: Consumer, Transport, Which?

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