Alex Hayman, Which? Managing Director of Public Markets, said: “Thousands of people have told us about their miserable train journeys, so it’s no surprise to see satisfaction is down overall and chronically poor on value for money and handling of delays. “Our research has shown that seven million journeys were significantly delayed last year and satisfaction […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Ryanair’s response may get close to complying with the regulations, but it still smacks of a lingering reluctance to do the right thing by its customers. Its convoluted four-step rerouting policy means passengers face a potential minefield trying to get to their destination when […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Ryanair is still flouting the law and failing to properly inform people of their rights, so it is good to see the regulator stepping in. “They must ensure their intervention forces Ryanair to immediately change its behaviour and comply with the law. This highlights […]
Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “The current ticketing system is a mess with passengers finding it far too difficult to find the best ticket for their journeys. “It’s unacceptable that people are paying over the odds and train companies need to refund passengers who’ve paid more than they should. Train […]
A new survey of over 7,500 Which? members reveals this year’s best and worst performing short-haul and long-haul airlines, and shows passengers were underwhelmed with flag carrier British Airways’ customer experience. Turkish Airlines came top of the short-haul survey with five star ratings for food and drink as well as seat comfort, achieving a customer […]
With speculation that beleaguered rail customers could be hit with a fares rise when the latest RPI figures are released on Tuesday, Which? says more needs to be done to ensure that long-suffering passengers receive better compensation for journeys that are disrupted. The Which? Consumer Insight Tracker reveals trust in the train sector has dropped […]
New Which? analysis shows that almost a quarter (24%) of the 1.9 million flights to or from the UK between April 2015 and March 2016 were delayed by 15 minutes or more, affecting around 43 million passenger journeys. Of the 449,000 flights, over 10,000 were more than three hours late, leaving up to a million […]
New research from Which? has shown that holidaymakers could save up to £122 a week by opting for an overseas spending card or credit card instead of buying currency at the airport. As the summer holiday season approaches, Which? found that credit cards or debit cards, such as Halifax Clarity and Metro Bank (credit and […]
“Journeys may be increasing but passengers say that rail travel offers little more value for money than it did a decade ago. Train companies must do much more to tackle delays and poor service and the Government should be bringing forward new passenger rights as soon as possible.” Notes to Editors: Rail passengers were due to get further rights […]
Which? executive director Richard Lloyd, said: “Recent excuses for delays have ranged from the sublime to the ridiculous when all rail passengers want to hear is an apology and how they will be compensated. Train companies need to do much more to treat their customers fairly, and be proactive in informing their customers how they can be […]