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Results for Travel tag

February 2021

Which? comments as Lastminute.com faces court action unless it pays £1m of outstanding refunds

12 February 2021

Rory Boland, Editor of Which? Travel, said: “Lastminute.com has been one of the worst culprits when it comes to failing to refund customers for coronavirus cancellations, so it is right the regulator has taken strong action against the operator, sending a clear message that this kind of behaviour is unacceptable. “Lastminute.com is one of countless […]

Statement: Rory Boland, Travel

November 2020

Ryanair’s claim over its record for paying out refunds is untrue, Which? reveals

13 November 2020

Ryanair has made false claims over its record for paying out refunds for flights cancelled as a result of the coronavirus crisis, Which? research has revealed. The consumer champion found Ryanair’s claim that every passenger who booked with the airline has been refunded up to the end of July to be untrue – with some […]

Press Release: refunds, Rory Boland, Ryanair, Travel

Which? response to Ryanair’s refusal to refund over November lockdown

2 November 2020

Rory Boland, Which? Travel Editor, said: “While Ryanair has recently made some improvements, we still get more complaints about its handling of refunds than any other airline, including from a steady stream of passengers still struggling to get their money back. “Trust in travel has taken a battering during the pandemic and questionable claims about […]

Statement: flights, holiday, lockdown, refund refusal, refunds, Ryanair, Travel

October 2020

Which? responds to latest quarantine list changes

8 October 2020

Rory Boland, Which? Travel Editor, said: “Yet another week of intense speculation about which countries will be removed from the travel corridor list has ended with the government making an unexpected announcement and not removing any countries. “This approach is confusing and costly, with speculation that their destination may be added to the quarantine list […]

Statement: Rory Boland, Travel

March 2020

Which? response to government commitment of repatriation of the Britons stuck abroad

26 March 2020

Rory Boland, Editor of Which? Travel, said: “The government’s promise that a huge repatriation effort is underway will be good news to many UK residents stuck in increasingly difficult situations abroad who have struggled to get any practical advice or help from the foreign office. “The problem has been growing for weeks so the government […]

Statement: Consumer Rights, Travel

Consumers face losing thousands amid breakdown of travel protections, Which? warns

24 March 2020

Which? is warning urgent action is needed to protect consumers who face losing large sums of money amid a breakdown of the system of travel protections. The consumer champion has been inundated with messages and requests for help from people who face losing large sums – with some airlines and package travel providers refusing to […]

Press Release: Consumer Rights, coronavirus, flight, flight cancellations, flight cancelled, flights, holiday, holiday cancelled, Rory Boland, Travel, travel protections, Which?, Which? Travel

Which? advice for people due to travel in the coming weeks

16 March 2020

Rory Boland, Editor of Which? Travel, said: “With mass flight cancellations and dozens of countries introducing restrictions to deal with coronavirus, it looks increasingly unlikely that holidays outside the UK booked in the coming weeks will go ahead – and many people will be worried about losing large sums of money as a result. “Thanks […]

Statement: Consumer Rights, Travel

Which? responds to latest restrictions on travel affecting UK passengers

13 March 2020

Rory Boland, Which? Travel Editor, said: “Airlines have been struggling to deal with the sheer volume of inquiries from people who are understandably worried about their travel plans, and this situation is set to become worse as a result of the government’s warning against travel to parts of Spain. “Passengers desperately need information and clarity, […]

Statement: Consumer Rights, Travel

October 2019

Keeping you waiting – Manchester Airport worst for security queues

15 October 2019

Passengers travelling through Manchester face the longest average security queue waiting times of any large UK airport, according to Which? research.  All three of the northern hub’s terminals had worse waiting times than rival airports – averaging 16 minutes per passenger – while in the worst-case scenario one holidaymaker reported queuing for up to 90 […]

Press Release: airline, airport, Compensation, delays, holiday, Manchester Airport, queues, security, Travel

March 2019

Millions face European travel shock unless they urgently renew passports, Which? warns

7 March 2019

Holidaymakers face being prevented from travelling to Spain, Italy and other popular European destinations after a no-deal Brexit unless they renew their passports in the next two days, Which? is warning. In January, Which? revealed that around 3.5 million UK passports will not be accepted for travel to the Schengen zone – 26 European countries […]

Press Release: Brexit, Consumer, EU, Europe, government, no-deal, passport, passport advice, Rory Boland, Schengen zone, Travel, Travel advice

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