Rory Boland, Editor of Which? Travel, said: “British Airways’ decision to cancel flights as a result of forthcoming strike action at Heathrow will be hugely disappointing for customers, whose Easter travel plans could be affected. British Airways must ensure it is fulfilling its legal obligations to its passengers and, as it promised, offer passengers the […]
Solo travellers frequently face significantly higher per person costs and reduced choice when booking holidays, according to new research from Which? Single supplements are a widely accepted practice within the travel industry, with these extra charges often levied by holiday operators to cover the costs associated with a solo traveller occupying a room intended for […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Which? has received hundreds of testimonies from travellers who have been treated appallingly by airlines this year – with operators routinely ignoring their legal obligations to look after passengers, reroute them or pay compensation among the most common failings. “Which? reported both British Airways and EasyJet […]
As thousands of Britons jet away this summer, many will be searching for ways to keep costs down while they’re abroad. Here are Which?’s top tips for how to slash hundreds of pounds from the cost of going on holiday. 1. Pay in local currency and use the right card Travellers paying by debit […]
After the onslaught of chaos and cancellations witnessed at UK airports and ferry ports in recent months, it’s no surprise that many people will have opted for a staycation this year instead of travelling abroad. As the cost of living crisis continues to impact household budgets up and down the country, Which? has rounded up […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “This letter comes after Which? reported BA and EasyJet to the Civil Aviation Authority over their handling of delays and cancellations and lays bare the appalling treatment passengers have endured from some airlines. “It’s good to see regulators setting out their concerns and raising the prospect […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “It will be helpful to some passengers to have this advice and a reminder of their rights, but this knowledge is of limited use when some airlines routinely ignore their legal obligations, as they have done during the recent chaos at UK airports. “Passengers want airlines […]
Rory Boland, Editor of Which? Travel, said: “Reducing the number of flights operating this summer may well be sensible in providing a more reliable service and fewer last-minute cancellations, but it certainly wasn’t sensible to make this announcement without first agreeing with airlines operating from Gatwick which flights would be cancelled. “Passengers with trips booked are now in a […]
Rory Boland, Editor of Which? Travel said: “The bank holiday Jubilee weekend is meant to be a time of celebration and has given many people a chance to take their first holiday abroad in years, but instead it is bringing stress for thousands of passengers who are facing painfully long airport queues to get away. […]
Rory Boland, Editor of Which? Travel, said: “Yet more flight cancellations will cause huge disruption and distress to those who have paid significant amounts of money to get away this half term.” “EasyJet must offer passengers the option of a refund or to rebook them on any reasonable route as quickly as possible – even […]