Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “The current ticketing system is a mess with passengers finding it far too difficult to find the best ticket for their journeys. “It’s unacceptable that people are paying over the odds and train companies need to refund passengers who’ve paid more than they should. Train [...]
A new survey of over 7,500 Which? members reveals this year’s best and worst performing short-haul and long-haul airlines, and shows passengers were underwhelmed with flag carrier British Airways’ customer experience. Turkish Airlines came top of the short-haul survey with five star ratings for food and drink as well as seat comfort, achieving a customer [...]
With speculation that beleaguered rail customers could be hit with a fares rise when the latest RPI figures are released on Tuesday, Which? says more needs to be done to ensure that long-suffering passengers receive better compensation for journeys that are disrupted. The Which? Consumer Insight Tracker reveals trust in the train sector has dropped [...]
New Which? analysis shows that almost a quarter (24%) of the 1.9 million flights to or from the UK between April 2015 and March 2016 were delayed by 15 minutes or more, affecting around 43 million passenger journeys. Of the 449,000 flights, over 10,000 were more than three hours late, leaving up to a million [...]
New research from Which? has shown that holidaymakers could save up to £122 a week by opting for an overseas spending card or credit card instead of buying currency at the airport. As the summer holiday season approaches, Which? found that credit cards or debit cards, such as Halifax Clarity and Metro Bank (credit and [...]
“Journeys may be increasing but passengers say that rail travel offers little more value for money than it did a decade ago. Train companies must do much more to tackle delays and poor service and the Government should be bringing forward new passenger rights as soon as possible.” Notes to Editors: Rail passengers were due to get further rights [...]
Which? executive director Richard Lloyd, said: “Recent excuses for delays have ranged from the sublime to the ridiculous when all rail passengers want to hear is an apology and how they will be compensated. Train companies need to do much more to treat their customers fairly, and be proactive in informing their customers how they can be [...]
Which? executive director, Richard Lloyd, said: “The long-awaited move to scrap EU mobile roaming charges is a huge win for millions of travellers, especially those who have faced expensive charges for data roaming. This should put an end to uncertainty about using your mobile abroad and cut off bill shock. We now want the Commission to [...]
Which? executive director Richard Lloyd said: “The regulator is right to take legal action against any airline that is failing to comply with the law. Airlines must be held to account and consumers should claim the compensation they are rightly owed if they have a lengthy delay and their carrier is at fault.”
Which? executive director Richard Lloyd, said: “This is yet again another failed attempt by an airline to thwart consumers who seek compensation when flights are delayed. This case stands to benefit tens of millions of passengers throughout Europe and airlines must now stop standing in the way. “We are urging people to hold their airline [...]