Results for Travel tag

Rory Boland, Which? Travel Editor, said: “If international travel resumes this summer, many people in the UK will be looking to head to destinations in the EU, and thousands have already booked. “It is crucial that requirements for tests and vaccines are made clear well ahead of countries opening up, so consumers aren’t at risk […]

Scottish trust in the travel industry and social media networks has plunged lower than the rest of the UK, after a year of travel disruption and coronavirus-related scams, according to Which?’s annual Consumers in Scotland Report. The consumer champion carried out extensive research with more than 1,000 people in Scotland during December 2020 to uncover […]

Rory Boland, Editor of Which? Travel, said: “Lastminute.com has been one of the worst culprits when it comes to failing to refund customers for coronavirus cancellations, so it is right the regulator has taken strong action against the operator, sending a clear message that this kind of behaviour is unacceptable. “Lastminute.com is one of countless […]

Ryanair has made false claims over its record for paying out refunds for flights cancelled as a result of the coronavirus crisis, Which? research has revealed. The consumer champion found Ryanair’s claim that every passenger who booked with the airline has been refunded up to the end of July to be untrue – with some […]

Rory Boland, Which? Travel Editor, said: “While Ryanair has recently made some improvements, we still get more complaints about its handling of refunds than any other airline, including from a steady stream of passengers still struggling to get their money back. “Trust in travel has taken a battering during the pandemic and questionable claims about […]

Rory Boland, Which? Travel Editor, said: “Yet another week of intense speculation about which countries will be removed from the travel corridor list has ended with the government making an unexpected announcement and not removing any countries. “This approach is confusing and costly, with speculation that their destination may be added to the quarantine list […]

Rory Boland, Editor of Which? Travel, said: “The government’s promise that a huge repatriation effort is underway will be good news to many UK residents stuck in increasingly difficult situations abroad who have struggled to get any practical advice or help from the foreign office. “The problem has been growing for weeks so the government […]

Which? is warning urgent action is needed to protect consumers who face losing large sums of money amid a breakdown of the system of travel protections. The consumer champion has been inundated with messages and requests for help from people who face losing large sums – with some airlines and package travel providers refusing to […]

Rory Boland, Editor of Which? Travel, said: “With mass flight cancellations and dozens of countries introducing restrictions to deal with coronavirus, it looks increasingly unlikely that holidays outside the UK booked in the coming weeks will go ahead – and many people will be worried about losing large sums of money as a result. “Thanks […]

Rory Boland, Which? Travel Editor, said: “Airlines have been struggling to deal with the sheer volume of inquiries from people who are understandably worried about their travel plans, and this situation is set to become worse as a result of the government’s warning against travel to parts of Spain. “Passengers desperately need information and clarity, […]