Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It’s been clear for years that the banks should be working much harder to resolve PPI claims fairly. The current process has been wholly inadequate and driven too many consumers to use claims management companies. Now the regulator has confirmed a deadline for the victims of [...]
As the Chancellor prepares to deliver his first Budget, new research from Which? has found that nearly five million working people in the UK are worried about their financial situation. Overall, 28% of all UK households said they were experiencing some form of financial distress, be it relying more on overdrafts and loans or struggling [...]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Volkswagen drivers in the UK have been treated woefully by the company and will continue to question why there is no compensation deal on the table for the 1.2 million owners affected. The UK Government must act to hold VW to account and sort this mess [...]
Which? is calling for the regulator to act on unarranged overdraft fees after new research finds charges from big high street banks could cost up to 180% of the amount borrowed. Which? research finds that consumers needing as little as £100 could be charged up to £156 more by some major high street banks than [...]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “Which? research has shown that punitive unarranged overdraft fees can be more expensive than some payday loans, and today’s announcement simply allows banks to continue to set their own level of exorbitant fees. The Financial Conduct Authority must now use its review of high-cost short-term credit [...]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “With food prices topping consumers’ concerns it is essential that any rise in food prices are decided on with caution. Any increases must be honest and transparent, so the impact on the consumer is mitigated as much as possible.”
More than 1100 people have used a new Which? online tool to start the process of returning faulty products worth over £3 million for a refund, replacement or repair over the Christmas period. Complaints range from a mobile app that didn’t work to a sports car (costing over £100,000) with faulty brakes. The tool has [...]
According to the latest annual Which? banking customer satisfaction survey, the majority of banks still need to do away with hidden charges and penalties. Which? asked current account customers to rate almost 5,000 accounts for a variety of aspects of day-to-day banking, including: how banks dealt with complaints, how clear charges and penalty fees are, [...]
New research from Which? Birth Choice among 48,000 expectant parents found Londoners were most likely to think medical staff and equipment were necessary when giving birth. One in three Londoners (33%), who answered the survey on the Which? Birth Choice site, said they wanted to have an epidural on the big day, compared to a [...]
Vickie Sheriff, Which? Director of Campaigns and Communications: “Which? has long called for greater protection for consumers who want to take advantage of the pension freedoms by using income drawdown products. Annuity holders are already completely protected, so it’s right the regulator is looking to extend the safety net for other retirees.”