Which? is warning urgent action is needed to protect consumers who face losing large sums of money amid a breakdown of the system of travel protections. The consumer champion has been inundated with messages and requests for help from people who face losing large sums – with some airlines and package travel providers refusing to […]
Holidaymakers are at risk of being left adrift without a lifeline should something go wrong on their holiday, according to a new Which? investigation. The consumer champion found some of the UK’s biggest travel agents are giving incorrect information about the cover and protections holidaymakers are entitled to under Package Travel Regulations & Linked Travel […]
The battle between high-end brands and discounters heats up this year, as the shortlist for the annual Which? Awards is announced. Winners will be crowned at a ceremony on 17th May, where some of the country’s top brands will be competing in categories including: Which? Travel Brand of the Year, Which? Banking Brand of the […]
An investigation by Which? Travel has found that more than 650 UK hotels have a poor food hygiene rating. Some top hotels, including several with four stars and others with two AA Rosettes, received a food hygiene rating of just one. In total, 652 UK hotels, B&Bs and guesthouses have poor food hygiene ratings, indicating […]
A new survey of over 7,500 Which? members reveals this year’s best and worst performing short-haul and long-haul airlines, and shows passengers were underwhelmed with flag carrier British Airways’ customer experience. Turkish Airlines came top of the short-haul survey with five star ratings for food and drink as well as seat comfort, achieving a customer […]