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Unscrupulous sellers are staying one step ahead of Amazon by using a range of tactics to beat the online retailer’s security systems and mislead shoppers with fake reviews, a Which? investigation has revealed. The consumer champion scrutinised thousands of listings with the help of an Amazon expert to uncover how features designed to make the […]
The creator of a gambling block for banking customers has been awarded the first ever ‘Your Consumer Champion’ award, at the Which? Awards 2019. Natalie Ledward, who works in Monzo’s vulnerable customer team, was recognised for creating a gambling block feature that is used by 100,000 Monzo customers. After hearing feedback from consumers, […]
Which? ‘Trusted Trader of the Year 2019’ has been awarded to Furlonger Tree Services at the annual Which? Awards. Furlonger Tree Services, a Surrey-based company renowned for its work in the community and its real commitment to caring for the local environment, has been crowned the 2019 Which? ‘Trusted Trader of the Year’. […]
A Which? investigation reveals that some mobile phone manufacturers are overstating battery life length when compared to Which? testing – with one model doing so by half. The consumer champion carried out its own tests to establish the average talk time for popular phone models from five brands and compared the results to the […]
Retail giant Amazon is only removing a proportion of a flood of fake and suspicious reviews that risk misleading shoppers into buying poor quality products, a Which? investigation has found. The consumer champion looked at the number of reviews that Amazon removes for popular tech products and found 78,000 that have been removed in the […]
Leading kitchen and bathroom retailers are using potentially misleading discount claims to lure homeowners into rushing to spend thousands of pounds, a Which? investigation has found. The consumer champion analysed promotional offers for popular kitchen and bathroom retailers for a year between March 2018 and March 2019 – and found firms were using techniques including […]
Poor quality products are being boosted by inflated reviews on the websites of Britain’s biggest retailers – potentially misleading consumers, an investigation by Which? has found. The consumer champion looked at 15 products that it had rated as Don’t Buys, a status given to products that fail to meet the standards of its rigorous, independent […]
Greater Manchester commuters are still enduring more delayed and cancelled trains than passengers in the busiest transport hubs around Britain after last year’s chaos on the rail network, new Which? research reveals. In a 12-month comparison of some of the busiest commuter hubs around Britain the consumer champion found passengers using Greater Manchester stations had […]
One in six mortgage holders has been rejected for a mortgage in the past, according to new research from Which? Mortgage Advisers. The research shows that one in six (16%) mortgage holders surveyed has been rejected for a mortgage and that the most likely areas for mortgage rejections were London (29%) and the West […]
The majority of people who shopped online over the Christmas period last year had a problem with a delivery – with parcels thrown over fences, taken to the tip by binmen and even getting chewed on by the dog, according to research from Which?. Which? looked at the delivery experience of people during the […]