David Chaplin joins Which? as Head of Campaigns and Strategic Communications from agency Hill+Knowlton Strategies. David will lead strategic communications for Which?’s advocacy division, continuing to build its impact in making the lives of consumers easier, safer and fairer. He joins Which? from H+K where he led on media relations and campaigns strategy. Prior to […]
Shoppers are being misled by unscrupulous sellers using fake and paid-for online product reviews, according to a Which? undercover investigation. The investigation reveals how easily some sellers are actively bypassing the rules to offer free products in exchange for false and highly-rated reviews. Which? found evidence of Facebook groups – with tens of […]
A number of universities are presenting unverifiable marketing claims making it difficult for prospective students to make informed choices, according to a new Which? University investigation. Almost a year after the advertising watchdog upheld a number of complaints about misleading information in higher education, the consumer champion found several universities are making unverifiable and […]
The majority of home buyers report problems in the home buying process, with common issues caused by delays in the chain, difficulty finding a suitable property, and homes left in poor condition. In its annual survey of home buyers, Which? Mortgage Advisers looked at the biggest issues reported during the home buying process and […]
Which? reveals how deliveries ahead of Christmas are not arriving as planned, with consumers reporting lengthy delays, damaged packages and poor communication. Earlier in December, Which? asked over 2000 people about their experience of receiving deliveries within the past month, and found that only a third (35%) received all their deliveries as expected. The survey […]
With a week to go, Which? has released some practical advice and tips to help bargain-hunters make the most of the Black Friday sales this year. Black Friday can be difficult to navigate, with many retailers claiming that they have the best possible deals for you. With so many offers, deals and discounts it can […]
Fancy living in the farmhouse from The Walking Dead? Set your heart on the property in Stranger Things? Ever wondered what the mansion in The Woman in Black would set you back? Find out if you could afford them with new research from Which? Mortgage Advisers. Which? Mortgage Advisers has calculated the cost of eight of […]
Systemic failure in the care home sector is leaving the majority of people with limited choice and half of people needing care having to wait for a bed, according to new research by Which?. The consumer champion found that almost half of people (48%) who had arranged care for themselves or a loved one said there weren’t any places in at […]
Richer Sounds and Toolstation have been named the highest ranking shops in the UK in 2017, according to the annual Which? survey of shoppers. Which? asked more than 10,000 consumers about their shopping experience at 100 major retailers. The customer scores given are based on customers’ experiences of purchasing non food items, their satisfaction levels and […]
Which? is pleased to announce the appointment of Judy Gibbons as the new Chair of the Which? Limited Board. Judy Gibbons has joined the Which? Limited Board as a non-executive director and will step into the role of Chair of the Board in June. She brings over 30 years of experience at some of the […]