Richer Sounds and Toolstation have been named the highest ranking shops in the UK in 2017, according to the annual Which? survey of shoppers. Which? asked more than 10,000 consumers about their shopping experience at 100 major retailers. The customer scores given are based on customers’ experiences of purchasing non food items, their satisfaction levels and [...]
Which? is pleased to announce the appointment of Judy Gibbons as the new Chair of the Which? Limited Board. Judy Gibbons has joined the Which? Limited Board as a non-executive director and will step into the role of Chair of the Board in June. She brings over 30 years of experience at some of the [...]
New research from Which? Mortgage Advisers reveals that first time buyers are saving for up to a decade for a deposit for a home, with more than two thirds saving for over two years. In a survey of more than 1,000 first time buyers, seven in 10 (69%) said it took more than two years [...]
Fancy living like a true EastEnder and taking up residence in Albert Square? Ever dreamt of solving crime from Sherlock Holmes’ iconic home on Baker Street? Think you could pay the mortgage on Mark’s flat in Peep Show? Find out if you could afford them with new research from Which? Mortgage Advisers. Which? Mortgage Advisers [...]
Today, Which? announces that it has commenced the formal process to judicially review Peterborough Trading Standards’ handling of the Whirlpool tumble dryer safety issue. Almost one year after the fire safety issue affecting millions of consumers was announced in November 2015, an investigation by the London Fire Brigade recently concluded that a Whirlpool tumble dryer [...]
New research from Which? University and education charity Transformation Trust has found that a majority of young people from more disadvantaged backgrounds think university just ‘isn’t for them’. Which? asked 1,000 16-19 year olds whether they were intending to apply to university, and found that more young people from lower socioeconomic backgrounds were not planning [...]
Following another bank holiday weekend blighted by rail engineering works, new Which? analysis reveals that passenger satisfaction with value for money has remained low over the last ten years, as fares have spiralled. New Which? analysis of official Transport Focus data found there has been little meaningful improvement in passenger satisfaction with value for money [...]
Which? director of campaigns Alex Neill, said: “The review is right to reject longstops and makes a number of sensible recommendations that could help to make financial advice more accessible and affordable. “It’s clear that people need more support when making important financial decisions. We look forward to the development of a pensions dashboard, which [...]
Richard Lloyd, Which? executive director said: ”After two years of this energy inquiry, there is still a long way to go before we will have an energy market that works for all consumers. “While it is right to ensure that vulnerable customers on pre-paid meters are quickly protected, there are many people struggling with their bills [...]
Which? executive director, Richard Lloyd, said: “Our annual rail survey shows that millions of passengers are not satisfied with the service they are receiving on Britain’s railways. But on open access lines, where there is more competition between train companies, satisfaction is significantly higher. “More must be done to drive up standards for passengers – [...]