Rory Boland, Editor of Which? Travel, said:
“Airlines cancelling flights to Spain will be worrying for customers, particularly those already in the country, who will urgently need clear information about support they will be offered and plans to ensure they get home safely.
“Passengers of all airlines will have questions about what this means for their upcoming trips, especially with the FCO already warning against travel to some parts of Spain, and the government and airlines should work as quickly as possible to clarify the situation for holidaymakers.
“The CAA must also monitor the situation closely to ensure airlines are fulfilling all their legal obligations to passengers when flights are disrupted, so that we don’t see a repeat of the situation in Italy where passengers were left stranded.”
Notes to Editors:
Any passengers who incur additional costs as a result of being rerouted home via an indirect route should retain all receipts to have these costs reimbursed by their airline.
- For more information about your rights around flight delays and cancellations, visit: https://www.which.co.uk/consumer-rights/regulation/denied-boarding-regulation
- For the latest guidance from the CAA, visit: https://www.caa.co.uk/Commercial-industry/Airlines/Guidance-on-consumer-law-for-airlines/