Rory Boland, Editor of Which? Travel, said:
“Millions of people that should have been refunded within two weeks for their cancelled holidays have now been waiting months to get their money.
“Some travel companies are openly breaking the law on refunds, and the government has to do much more than simply encourage those businesses to pay back the money customers are legally entitled to.
“The regulator must use its existing powers to take a tough stance against airlines and operators playing fast and loose with the rules, while the government should step in with support for firms that need it to fulfil their legal obligations to their customers.”