”We now expect the airlines to comply with the rules and stop shirking their responsibilities to customers” – our response to Civil Aviation Authority (CAA) taking legal action against airlines ‘breaching consumer law’
Which? executive director, Richard Lloyd, said:
“It’s good to see the CAA taking action against airlines that continue to let their customers down. We now expect the airlines to comply with the rules and stop shirking their responsibilities to customers. Passengers must be told their rights and helped to claim the compensation they’re entitled to.”
Background:
Advice on flight delays and cancellations, and your rights to claim compensation, is available on the Which? Consumer Rights website.
Statement