“Banks can and must do a better job of working with their customers” – Which? response to Griggs report on access to banking protocol

Peter Vicary-Smith, Which? Chief Executive, said:
“Access to the services necessary to make every day banking possible should be simple and straightforward. Banks can and must do a better job of working with their customers to understand their needs and those of the local community, especially when they are making changes to the services they offer or closing branches.”

Background

• Which? banking customer surveys found big banks struggle to match the satisfaction of their smaller rivals. More details on the latest customer satisfaction research can be found here – https://prod-wordpress-press.internal.which.co.uk/whichpressreleases/which-launches-campaign-for-better-banks/

Statement: Banking, Personal Finance, Peter Vicary-Smith