Be wary of scams on government’s £400 energy bills cut, Which? warns

Rocio Concha, Which? Director of Policy and Advocacy, said:

“Fraudsters are relentless in their pursuit of people’s personal information and money, and there has been a huge jump in energy-related scams exploiting the cost of living crisis, so consumers should be really wary of suspicious texts, emails or letters using the energy bills discount as a hook.

“While energy suppliers will be reaching out to customers about the discount, it is important to note that they will never ask for bank details. Customers on traditional prepayment meters who will receive the rebate via vouchers can prepare by making sure their contact details are up to date and looking out for letters from their supplier, but it is also incumbent on suppliers to make clear to customers how and when they will be communicating with them to avoid potential confusion.

“Which? encourages energy suppliers to sign up to its SMS best practice guide for businesses, to make it easier for consumers to spot scam texts impersonating suppliers.”


Notes to editors