“Both companies must urgently address their abysmal customer service record” – Which? response to BT’s merger with EE being approved by the CMA

Which? executive director, Richard Lloyd, said:

​“Fewer players in a market is rarely a good thing, but now this deal has been approved both companies must urgently address their abysmal customer service record. The regulator will need to keep a very close eye on this to ensure consumers really do benefit from the deal and be prepared to step in if not.”​

Statement: Telecoms