“Buyers beware” – Which? response to news that retailer BHS is to go into liquidation

Alex Neill, Which? Director of Policy and Campaigns, said: 

“It’s a worrying time for everyone when a company goes into liquidation but for customers it’s important to remember you do still have consumer rights.  Our advice is if you have BHS gift vouchers you should spend these in-store as soon as possible.

“However buyers beware, if you make any purchases during the closing sales it is unlikely you’ll be able to claim any refund for faulty products as the retailer will have ceased trading.

“If you spend more than £100 make sure you use a credit card as you’ll be able to make a claim against your credit card company under Section 75 Consumer Credit Act if anything goes wrong.”

Your rights:

Which? has free independent consumer rights advice on what to do if a retailer goes into administration here: