Alex Neill, Which? Managing Director of Home and Legal Services, said:
“Co-op Energy’s price rise is another blow for customers, who will be outraged that their energy bills are set to go up when the regulator suggested that inflation busting rises are unnecessary. Customers sitting on their standard tariff should look to switch to better deals now.
“Millions of hard-pressed energy bill payers are continuing to suffer due to a lack of competition in this market. If energy companies fail to properly engage with their customers, then the Government and the regulator must step in.”
Notes to editors:
· Which? found that, on average, customers with the ‘Big Six’ could be saving up to £235 a year by moving to the cheapest dual fuel deal with on the market. Consumers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.
· Which? called on all energy companies to find new ways of getting customers stuck on poor value deals to move. Suppliers’ published plans on how they will engage with their customers and get them onto better deals, all are available to read on the ‘Fair Energy Prices’ website. Which? will now press these suppliers to deliver their plans and regularly set out what difference this is making to their customers.