Which? executive director Richard Lloyd, said:
“Many of the large energy firms, which dominate the market, still need to up their game as millions of customers are being let down with shoddy service and poor complaints handling. Our latest customer satisfaction survey shows that for the fifth year in a row, the smaller suppliers have wiped the floor with the Big Six, so it’s clear companies need to take immediate action.”
- Please find the latest Which? customer satisfaction survey here.