“Customers shouldn’t have to wait for the regulator to step in” – Which? response to EE fine for overcharging customers

Vickie Sheriff, Director of Campaigns and Communications at Which?, said:

“If it wasn’t for the regulator’s intervention, thousands of customers would have been out of pocket due to EE’s mistakes.

“Customers shouldn’t have to wait for the regulator to step in to get an apology and their money back.”

Notes to eds

1. EE came second bottom in our most recent mobile customer satisfaction survey. For more detail, visit – https://prod-wordpress-press.internal.which.co.uk/whichpressreleases/vodafone-and-ee-still-failing-for-customer-satisfaction/

Statement: Telecoms