Which? executive director, Richard Lloyd said:
“While it’s good to see the new commitment from Centrica to focus on serving customers, with British Gas profits high and wholesale prices low, customers will no doubt wonder why cuts to their bills haven’t gone further, and haven’t included electricity.
“The CMA has confirmed that household bills should be lower if the energy market was truly competitive. Following the CMA’s blistering assessment of this sector, we expect big suppliers to pass on falling costs to their customers quickly and fairly.”