“Disappointing customer complaints haven’t been dealt with fairly”- Which? response to EE being fined £1million by Ofcom
Which? executive director, Richard Lloyd, said:
‘Telecoms are now an essential part of people’s lives, so it’s disappointing customer complaints haven’t been dealt with fairly. Companies won’t always get it right and that’s why it’s important people feel protected and empowered to escalate their complaint to get their issue resolved.’