Vickie Sheriff, Which? Director of Campaigns and Communications, said:
“Passengers’ declining satisfaction in rail services underlines the urgent need for train companies to put passengers first.
“The overcrowding, delays and poor conditions that have become commonplace on services across the country are simply unacceptable. Enough is enough.”
Which? is asking passengers who have experienced delays, overcrowding, poor train conditions, short formation trains or general poor service, to share their nightmare experiences by visiting: www.which.co.uk/mytrainhell