“Finding new ways to reach these customers is critical” – Which? response to Ofgem requiring suppliers to trial ways to reach disengaged customers

Alex Neill, Which? Managing Director of Home and Legal services said:

“The competition inquiry’s findings were clear – the energy market is not working for consumers with too many people stuck on expensive standard tariffs. Finding new ways to reach these customers is critical and the energy regulator must use these trials to deliver a more competitive market.

“The energy industry has been dragging it’s feet on this problem for too long. There is only one day to go for energy suppliers to publish their customer engagement plans as part of the Which? Fair Energy Prices campaign. We want to hear what they will do now to help their customers onto better deals.”

Notes to Editors:

• Which? is calling on all energy companies to find new ways of getting customers stuck on poor value deals to move. The Which? ‘Fair Energy Prices’ campaign is challenging the energy companies to publish plans by 31st January 2017 detailing how they will engage standard tariff customers and take immediate action this winter to deliver against this plan.
• Consumers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier: www.which.co.uk/switch

Statement