“Customers will expect big improvements in service” Which? response to Ofcom announcement on BT and Openreach

“Millions of people have suffered woeful levels of service from Openreach so these changes can’t come soon enough. In order for these reforms to be judged as a success customers will expect them to deliver big improvements in service.

“Telecoms are an essential part of our daily lives and so it is vital that everyone can access good quality broadband, switching is made easier and compensation is made available when things do go wrong.”