“Give more power to consumers”, Which? response to Better Markets Bill in Queen’s Speech

Alex Neill, Which? Director of Policy and Campaigns, said

“We welcome the Government’s plans to boost competition and make markets work better for consumers through the Better Markets Bill.”

“The Government must use this opportunity to give more power to consumers who want to switch suppliers, ensure that regulators engage consumers effectively with their work and introduce a new ombudsman to deal with air and rail passengers’ complaints.”