“Giving people more power to switch is essential to delivering the service consumers expect.”- Which? response to BIS/DCMS consultations

Alex Neill, Which? Director of Policy and Campaigns, said:

“​Q​uicker switching ​will give people more power to ​force banks, energy suppliers and telecoms providers to up their game​ or lose their custom​.

“Consumers will also benefit from changes to the telecoms market that mean they do not face charges to unlock​ their own​ mobile ​phones​ and receive ​automatic compensation​ when things go wrong. ​

“​The​ Government ​should swiftly implement these plans and introduce a new ombudsman to deal with air and rail passengers’ complaints.”