“If the banks are truly committed to putting customers first, they must go further” – Which? response to HMT’s basic bank account announcement

Which? executive director, Richard Lloyd said:

“This agreement is a step in the right direction for the many vulnerable consumers who were previously denied access to banking, although new EU rules mean that banks will soon be required to offer basic accounts anyway.

“If the banks are truly committed to putting customers first, they must go further. Many communities face hefty charges for cash withdrawals and a long journey to other services as bank branch closures continue. We want the banks to quickly agree now how they will provide universal access to basic bank services as well as accounts.”

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