“It is appalling that some airlines believe they are above the law” – Which? response to CAA announcement on enforcement actions

“It is appalling that some airlines believe they are above the law and do not have to pay passengers the compensation they are legally entitled to.

“It should be much simpler for passengers to claim money for delays and the Government must legislate for a new ombudsman that all airlines are required to join.

“As the UK leaves the EU, the Government should ensure that consumers are not worse off and work to enhance passengers rights beyond the current rules.”

Notes

• If your flight has been delayed you can be due up to €600 in compensation.
• Which? consumer rights advice on how to claim compensation for a delayed plane journey can be found here – www.which.co.uk/flightdelays