“It is only right that beleaguered Southern commuters are being offered improved compensation” – – Which? response to Southern passenger compensation announcement

“It is only right that beleaguered Southern commuters are being offered improved compensation after months of travel misery. With no end in sight for the extreme disruptions passengers are experiencing, much more needs to be done to ensure all passengers receive compensation for overcrowded trains and poor service. Where possible all affected passengers should receive automatic compensation so that they don’t have to repeatedly request refunds.”