Which? executive director Richard Lloyd, said:
“This case is a huge victory for consumers and should deter other attempts to shorten the six year time limit for seeking redress. It’s about time that airlines hold their hands up and pay compensation where it is due.
“We are urging people to hold their airline to account and claim the compensation they are rightly owed if they have a lengthy delay and the airline is at fault.”
Notes to editors:
- In a recent investigation, we found that more than 9,000 flights are delayed for three hours or more over a year, which could mean around 900,000 passengers are potentially eligible to receive compensation.
- Half of those we surveyed who had been delayed said they received no support or information about the delay from the airline.