“It’s essential for better public services that people speak up” – our response to the Scottish Public Services Ombudsman’s annual report

Head of Which? public affairs for Scotland, Gordon MacRae, said:

“It’s essential for better public services that people speak up when things go wrong, but we’ve found that people often don’t complain because they don’t think anything will change. The continued increase in the number of cases being resolved by the Ombudsman, coupled with improvements to the complaints handling system, should give people more confidence that their views do count and could trigger action.”

Statement