Which? executive director Richard Lloyd, said:
“Consumers often feel ripped off by secondary ticketing agents so it’s good to see the CMA increasing transparency, reminding businesses of the law and requiring clearer information at the point of sale. We successfully campaigned to get primary ticketing agents to display all compulsory charges up front and we’re now looking forward to the outcome of the Government review on the wider ticketing market.”
Notes to editors:
Which?’s Play Fair on Ticket Fees campaign resulted in primary ticket agents agreeing to display all compulsory charges upfront after 50,000 people pledged their support. 93% of people agreed that companies should always show any extra compulsory charges upfront.