Which? executive director Richard Lloyd, said:
“ScottishPower failed its customers on the very basics, so it’s no surprise they have received this fine from the regulator. Customers were poorly treated for years and, while this penalty is welcome, you have to question whether it will act as a strong enough deterrent to others.
“With poor customer service too often the norm, it’s high time the large energy firms put the basics right for their customers by sorting out shoddy service and complaints handling.”
Notes to editors:
Our latest customer satisfaction survey found that the Big Six providers continue to perform poorly compared to the smaller providers. ScottishPower received a satisfaction score of just 44%. More information on the survey is available here https://prod-wordpress-press.internal.which.co.uk/