“For too long consumers have suffered as a result of airlines’ poor behaviour going all but unchecked, with airlines showing a blatant disregard for passenger rights during periods of disruption, and making it difficult to compare ticket prices by adding fees for add-ons like seat selection late in the buying process.
“While it’s encouraging to see that the government is setting out legislation to tackle unfair pricing practices, it’s disappointing that the Prime Minister has failed to combat routine lawbreaking from airlines that often leaves passengers feeling abandoned and out of pocket. This failure to give the CAA the fining powers it needs is a kick in the teeth for passengers, who have suffered for years at the hands of airlines emboldened to ignore their rights to refunds, rerouting and compensation, safe in the knowledge that their poor practices will go unpunished.
“Which? has led the charge for these urgently needed reforms, and this inaction from the Prime Minister is all the more disappointing given the widespread support for change from the travel industry, passengers, the Department for Transport and the regulator itself. It is essential that any future government wastes no time in delivering this much needed reform, and finally shows airlines that they will be held to account when they break the rules.”