“Long delays and consistently low levels of customer service are driving commuters to distraction” – Which? response to investigation into National Rail’s performance

Which? executive director Richard Lloyd, said: 

“Long delays and consistently low levels of customer service are driving commuters to distraction, so we hope this investigation will get to the root of the problems.

“Passengers often have little or no choice as to the rail companies they travel with, so as ticket prices continue to rocket, more must be done to improve customers’ satisfaction and to get train timetables back on track.”

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