“Millions of households across the UK pay for broadband speeds they never get.” Richard Lloyd, Which? executive director responds to Ed Vaizey’s comments on broadband speed to CMS Select Committee.
“We conducted our own research last year and found that millions of households across the UK pay for broadband speeds they never get.
“Consumers are continuing to be misled and more needs to be done by the regulator to ensure that broadband companies are holding up their end of the bargain and providing the speeds advertised.”
Notes to Editors
- Which? is campaigning for advertising watchdogs to pull the plug on confusing ads and ensure providers show speeds the majority of customers actually get. Over 100,000 members of the public have signed the Which? petition www.which.co.uk/ads
- Eight in ten people don’t know that the speeds quoted in broadband ads only need to be available to 10% of customers. [reference?]
- Which? provides a free broadband speed checker and guidance on what to do if you’re not getting the broadband speed you were promised. http://www.which.co.
uk/consumer-rights/problem/im- not-getting-the-broadband- speed-i-was-promised-what-can- i-do