Alex Neill, Which? Managing Director of Home and Legal Services, said:
“While prepayment meter customers are going to get their prices capped this year, millions of other vulnerable energy customers are likely to face inflation busting price hikes.
“This is why energy companies need to do much more to engage their customers to switch to a better deal this winter. If suppliers fail to do this, the Government and regulator need to step in on behalf of energy customers.”
Notes to editors:
- In November 2016, Which? called on all energy companies to find new ways of getting customers stuck on poor value deals to move. The Which? ‘Fair Energy Prices’ campaign challenged energy companies to publish plans detailing how they will engage standard tariff customers and take immediate action this winter to deliver against this plan. Responses from all suppliers will be published on the Fair Energy Prices website in February.
- Consumers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier: www.which.co.uk/switch