Richard Lloyd, Which? executive director said:
“Our own research found that millions of households across the UK pay for broadband speeds they never get.
“Consumers are continuing to be misled and more needs to be done by the regulator to ensure that broadband companies are holding up their end of the bargain. Companies should be providing the speeds they advertise, as well as ensuring customers can leave their contracts or get compensation when the service is not what was promised.”
- More than 100,000 have supported the Which? campaign for better broadband speed